Job
- Level
- Lead
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Altenberge
- Working Model
- Onsite
Job Summary
In this role, you lead a team while overseeing IT services for Germany and France, ensuring optimal delivery of IT services, including desktop support and asset management.
Job Technologies
Your role in the team
- The Team Lead Helpdesk (mainly for Germany and France) acts as the strategic interface between IT and business units, ensuring IT services are aligned with business needs while overseeing operational excellence within Western Europe.
- This role combines stakeholder engagement with hands-on operational responsibilities, including location-specific desktop support, asset management, and coordination of IT services for office buildings and changes.
- The position has a line reporting responsibility to the EMEA IT Manager.
- Business relationship management with Western Europe stakeholders, including translation of business needs into IT service requirements and demand planning.
- Responsibility for local IT operations, including L3 end-user support, conference room and printer services, office build/move/change activities, and hands-on infrastructure support.
- Management of IT assets and end-user computing devices, including inventory control, lifecycle management, procurement, and deployment.
- Oversight of local IT budgets, cost optimisation activities, and coordination of vendors and service providers with SLA monitoring.
- Governance, compliance, and risk management, including adherence to global standards, audit support, documentation, and reporting.
- Leadership of local IT support teams, including mentoring, coordination with regional and global IT functions, and promotion of service excellence.
- Cross-functional collaboration with infrastructure, enterprise architecture, application management, cybersecurity, and project management teams.
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Our expectations of you
Education
- Bachelor's degree in Information Technology, Business Administration, or a related field.
Qualifications
- Strong knowledge of IT service management frameworks, including ITIL and infrastructure support models.
- Proven capability in stakeholder engagement, demand management, and translation of business requirements into IT solutions.
- Certifications such as ITIL, BRMP, PMP/PRINCE2, ISO/IEC 20000, or comparable credentials (preferred).
- Strong competencies in strategic thinking, relationship building, problem solving, and cross-functional communication.
- Fluency in German and English for daily collaboration in both teams.
- Willingness to travel to the French site as required (approx. once every quarter).
Experience
- Experience in IT operations, business relationship management, and location-level IT service delivery (2+ years).
- Experience in IT budget management, cost control, and vendor coordination.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
ALS Germany GmbH
ALS Germany GmbH is an established consulting, laboratory analytics, and testing company that offers comprehensive analytical and consulting services in the areas of quality, safety, environment, and health. As part of the globally active ALS Group, the company is internationally oriented and provides professional solutions in testing analysis.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Consulting
IT Team Lead Help Desk
- Location
- Altenberge
- Working Model
- Onsite
- Diversity
- Open for all genders
