Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Gochsheim
- Working Model
- Onsite
Job Summary
In this role, you analyze operational challenges in route management, handle First Level Support inquiries, and conduct training to assist users with IT and logistics processes.
Job Technologies
Your role in the team
- They act as a communication interface between process management, logistics, and EDEKA IT, as well as between logistics and customers via ETA.
- You are the primary contact for IT First Level Support for users at the location.
- They analyze correlations and identify and resolve operational challenges through active work in tour management (T&T system / LVS).
- They distribute and handle the First Level Support requests.
- The preparation of analyses and evaluations is also part of your responsibilities.
- Collection and maintenance of master data in the relevant systems.
- You plan and conduct training sessions.
- Participation in the introduction and implementation of new systems.
- They assist with conducting inventories (quarterly/annual inventory).
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Our expectations of you
Qualifications
- You are communicative, a team player, and characterized by loyalty and reliability.
- You bring a high level of flexibility as well as a willingness to work in shifts (e.g., during rollout and project phases) and to be on call.
- You work independently, are resilient and able to handle stress.
- Major Incident Manager: structured coordination, rapid resolution, and communication during critical disruptions.
- Your profile is complemented by skills in First Level Support and MS Office.
- Very good German skills (C1) in spoken and written form.
Experience
- You have several years of professional experience in intra- and transport logistics as well as experience in logistical operations.
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What we offer
- An interesting and exciting role as part of a small, dynamic team.
- A secure job within a long-established corporate group founded in 1907: We offer you a permanent employment contract.
- Flexible working hours with a short Friday and 30 days of annual leave.
- Versatile training opportunities in both personal and professional development (seminars, further education, and online courses).
- Very affordable and subsidized employee catering.
- Support with occupational pension schemes in the form of subsidies and special conditions.
- Various employee discounts through our Corporate Benefits program.
- Various employee events, such as our Christmas party or participation in the annual company run.
- The opportunity to benefit from favorable conditions at EDEKA Bank and EDEKA Insurance Services.
- Free parking and good transportation connections.
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Benefits
Health, Fitness & Fun
Food & Drink
Work-Life-Integration
More net
Job Locations
This is your employer
EDEKA ZENTRALE AG & Co. KG
The EDEKA headquarters in Hamburg is a strategic tool for the further development of the EDEKA network. From here, numerous impulses are sent out to realize cross-sectional goals.
Description
- Founding year
- 1907
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Trade
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.5
Workingconditions
4.4Engineering
3.0Culture
3.6Career Growth
3.2
Specialist First Level Support - Logistics and operational IT
- Location
- Gochsheim
- Working Model
- Onsite
- Diversity
- Open for all genders
