Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Dresden
- Working Model
- Hybrid, Onsite
Job Technologies
Your role in the team
- Work closely with a small team in the role of IT Service System Engineer in the demanding environment of management consulting and devote yourself to all aspects of IT support for messaging solutions at home and abroad, with the aim of ensuring ongoing operations.
- As an IT Service System Engineer, you will contribute your experience in the areas of administration, system configuration, system installation and operation of secure messaging and secure PIM systems in compliance with the SLA and quality according to ITIL guidelines.
- Monitoring an open source platform with Matrix and Secure PIM, as well as changes in the backend.
- 2nd level support with change and requirements management, as well as stakeholder management and incident management with early fault detection through complex error analyses.
- Creation and maintenance of technical documentation.
- Support in the implementation of quality measures.
- Interdisciplinary collaboration with other departments.
This text has been machine translated. Show original
Our expectations of you
Education
- Preferably apprenticeship, university degree in economics, business informatics, information technology or alternatively similar training.
Qualifications
- Familiar interaction in virtual teams using agile methods.
- Knowledge of the open source protocol Matrix or, alternatively, Secure PIM is desirable.
- Knowledge of Python, SQL and Prometheus is desirable.
- Good communication skills as well as a solution-oriented and structured way of working.
- Solution orientation and inventiveness, teamwork, leadership skills and assertiveness paired with eloquence and diplomacy.
- High degree of independence, organizational talent, goal orientation and resilience, as well as empathy, good communication skills and customer orientation.
- Good written and spoken German and English skills.
Experience
- 3-5 years of professional experience in Messaging Enterprise Mobility Management in the area of operating complex messaging solutions with in-depth knowledge of RedHat Enterprise Linux.
- Experience in IT service management as well as requirements analysis and consulting.
This text has been machine translated. Show original
Benefits
More net
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
KA RESOURCES
KA Resources is an internationally positioned recruitment agency that advises employers and employees in all areas of IT staffing. The company specializes in the specific needs of its clients, offering new perspectives and development opportunities.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Service System Engineer
- Location
- Dresden
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
