Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Onsite
Job Summary
In this role, you ensure the effective maintenance of IT systems and resolve both software and hardware issues while assisting users through practical training and step-by-step guides.
Job Technologies
Your role in the team
- Ensuring the efficient operation of and providing maintenance to various IT systems. Inspecting, prioritizing, and maintaining systems to the highest operational standards.
- Providing effective solutions for software and hardware issues.
- Responding to user inquiries and guiding users with simple, step-by-step how-to instructions.
- Recording technical issues and solutions in Knowledge Management System, update knowledge articles with newer and relevant information.
- Enabling end users by providing training and education.
This text has been machine translated. Show original
Our expectations of you
Education
- End user training and education.
Qualifications
- Fluency in German (C1) and English.
- Assistance with software deployment and with software-related issues (standard & non-standard).
- Support for Microsoft Windows and Apple operating systems as well as the Microsoft Office 365 suite.
- How-to assistance of End User assigned IT devices and software.
- Standard and non-standard HW Devices (peripherals like monitors, label printers, etc.).
- Basic hardware support for desktop and laptop: RAM upgrade, keyboard replacement, SSD hard drive replacement.
- Providing support for meeting room equipment (Audio and Video) as well as for Network cabling and port patching, Wi-Fi network, replacement of router, HUBS and Switches.
- Document management like Asset Management, Knowledge Management maintenance, Site Operations Manual, etc.
- Stock management (incoming & outgoing IT goods).
Experience
- Two or more years of relevant experience.
- Experience in handling ServiceNow tickets.
- Smart hands experiences for any support team including but not limited to: MFP, Standalone, Networked Printers & Scanners, including toner replacement etc, Servers & Storage.
This text has been machine translated. Show original
What we offer
- At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
- We're committed to fostering an inclusive environment where everyone can thrive.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Job Locations
This is your employer
DXC Technology
DXC Technology is the world’s preeminent technology company, providing innovative end-to-end solutions that enable clients to thrive in an ever-changing marketplace. With its unwavering commitment to innovation and customer success, DXC Technology leads the way in helping businesses maximize their potential.
Description
- Founding year
- 2017
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Onsite IT Support Technician
- Location
- Berlin
- Working Model
- Onsite
- Diversity
- Open for all genders
