Job
- Level
- Experienced
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will maintain vendor relationships, coordinate IT procurements, monitor projects, resolve end-user issues, and develop strategies for service delivery to ensure high-quality IT services.
Job Technologies
Your role in the team
- Maintaining relationships with hardware and software vendors to ensure compliance with service levels and regulatory requirements.
- Support of the procurement process from an IT perspective through coordination with internal stakeholders and external suppliers to ensure seamless service integration.
- Control over project schedules and regular reporting on the project status to relevant stakeholders.
- Building and maintaining close relationships with internal users to understand business requirements and consistently deliver high-quality IT services.
- Acts as the primary contact for end users to resolve issues and proactively identify opportunities for process and technical improvements.
- Development and implementation of service delivery strategies aligned with business objectives and customer expectations.
- Assumption of full responsibility for assigned support tickets, escalated issues, and end-user support both at the support desk and at remote clinic locations.
- Escalation of complex IT issues within the team or to external providers.
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Our expectations of you
Qualifications
- Knowledge of Windows 10, 11, iOS, Android, Microsoft Azure, Office 365 administration, Active Directory administration.
- Strong troubleshooting skills in desktop environments, mobile devices, and peripherals.
- Basic knowledge of scripting for software installations and automated deployments.
- Strong interest in staying up-to-date with technological developments.
- Language skills in German and English.
Experience
- Experience with ServiceNow or similar ITSM systems.
- Knowledge and experience in managing SharePoint Online sites and document libraries.
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What we offer
- A varied role with a direct impact on the development of our specialist stores.
- 30 days of vacation, flexible working hours, and the possibility of home office days.
- Diverse opportunities for further education and development - professionally and personally.
- Flat hierarchies, an open feedback culture, and a collegial 'you' across all levels.
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Benefits
Food & Drink
Work-Life-Integration
Higher Take-Home Pay
Job Locations
About Your Employer
Amplifon Deutschland GmbH
Amplifon, the world's leading provider of hearing aids, allows people to rediscover the various emotions of sound. With over 1,900 employees worldwide, we strive every day to understand the individual needs of each customer and offer exclusive, innovative and personalized products and services.
Description
- Company Size
- 250+ Employees
- Founding Year
- 1950
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector, Trade
IT Operations Specialist
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
