Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Onsite
Job Summary
In this role, you assist users with Microsoft 365 and Windows applications, handle service requests, solve issues, and document solutions to enhance IT service quality.
Job Technologies
Your role in the team
- You support our users in utilizing our industry software, Microsoft 365, Windows applications, and other IT systems, contributing to a smooth daily workflow.
- You are the point of contact (m/f/d) for inquiries, disruptions, and service requests, and you support users by phone, digitally, or in person with their concerns.
- You analyze technical and application-related issues and assist in troubleshooting and problem resolution.
- You work independently within the Service Desk, actively contribute to handling user inquiries, and ensure a high level of service quality.
- You document solutions and insights within our Service Desk and support continuous knowledge development.
- You assist with rollouts of updates, hardware, and new application software.
- You are involved in hardware provisioning, setting up workstations, and other services such as relocations.
- If needed, you assist in the IT back office, for example, with the installation of standard software or the provision of technical accessories.
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Our expectations of you
Education
- You have completed training as an IT specialist in system integration (m/f/d) or a comparable qualification, or you have several years of experience in the relevant field.
Qualifications
- Familiar with Windows operating systems and standard market software, especially Microsoft 365, current Windows versions, web browsers, email clients, and ideally ticketing systems and Citrix applications.
- Enjoy working with people and possess a strong service and customer orientation.
- Approaches inquiries and challenges independently, demonstrates initiative, and actively drives solutions forward within the team.
- You are communicatively strong and value appreciative collaboration.
- You are characterized by organizational skills as well as a structured and independent way of working.
- You approach technical and organizational issues pragmatically and solution-oriented, and you are willing to think beyond your own area of responsibility and act cross-departmentally in the interest of good IT service.
- Possesses the ability to handle criticism and conflicts, and acts professionally and solution-oriented even in challenging situations.
- Possess secure German language skills in spoken and written form.
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What we offer
- A challenging and varied role with high-quality standards in an innovative company.
- Employee-friendly working conditions through flexible and remote work.
- A collectively agreed salary according to TV MD in pay grade 6 (classification into experience levels is based on individual qualifications).
- Excellent additional benefits: 30 days of vacation + 3 extra days off per year, Christmas bonus, asset-building benefits, company pension scheme, subsidy for the Deutschlandticket.
- A modern workplace as well as optimal IT equipment.
- A well-structured onboarding concept with personalized onboarding by experienced mentors.
- Various opportunities for further training and development with internal and external training programs.
- A appreciative corporate culture, various events, and working in a diverse team where everyone has the freedom for their own ideas.
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
Medizinischer Dienst Berlin-Brandenburg
The Medical Service Berlin-Brandenburg is an independent consulting service specializing in statutory health and long-term care insurance in Berlin and Brandenburg. It offers services such as the assessment of rehabilitation services and quality inspections.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
Support Professional
- Location
- Berlin
- Working Model
- Onsite
- Diversity
- Open for all genders
