Job
In this role, you serve as the first contact for technical inquiries, handling incidents in IT support, and conducting comprehensive analyses and solutions within the Microsoft 365 environment.
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Job technologies
Your role in the team
- Point of contact and first-level support for our employees regarding technical inquiries and IT issues.
- Analysis, processing, and tracking of incidents and service requests via a ticketing system.
- Support for IT workstations as well as assistance with hardware and software issues.
- Support in the Microsoft 365 environment as well as management of user accounts and access permissions.
- Setup, exchange, and troubleshooting of end devices and peripherals.
- Documentation of solutions as well as collaboration on the continuous improvement of support processes.
- Identifying, prioritizing, and escalating critical disruptions and security incidents.
Our expectations of you
Education
- Successfully completed training in the IT field or a comparable qualification.
Qualifications
- Knowledge of common ITSM tools.
- Knowledge of using endpoint management solutions such as Microsoft Intune is advantageous.
- Understanding of IT Service Management processes (ITIL).
- Very good spoken and written German skills.
- Strong service and customer orientation, excellent communication skills, and enjoyment in working with users.
- This position requires a high presence on-site. Remote work can only be used occasionally and in consultation.
Experience
- Several years of professional experience (ideally 3 to 5 years) in IT support, Service Desk, or User Help Desk.
- Experience in the Microsoft 365 environment, particularly with Outlook, Teams, and Office applications, as well as modern workplace solutions.
- Experience in handling ticketing systems, ideally ServiceNow or Xurrent/4me.
What we offer
- Share your ideas! We offer an exciting, diverse range of tasks, also with an international focus.
- Become part of our diverse teams and work closely interconnected and interdisciplinary to achieve the best possible results for our clients and expand your personal horizons.
- Our comprehensive onboarding program offers the perfect opportunity to get to know Baker Tilly and experience our corporate culture together with other new starters.
- Further your education in our internal Baker Tilly Academy on topics that interest you and that will advance your professional or personal development.
- We offer you an Urban Sports Club membership at an attractive corporate rate. From yoga and fitness to bouldering and swimming, you will have access to thousands of sports partners across Germany.
- Lease your personal dream bicycle or e-bike conveniently and affordably through Baker Tilly. Additionally, Baker Tilly supports all employees in financing the DeutschlandTicket with a tax-free subsidy.
- We support you and your family in all aspects of life. Whether it's childcare, caring for relatives, or dealing with psychological stress - our family service provides you with comprehensive counseling and placement services.
- Enjoy exclusive discounts and special conditions: Through a dedicated employee access, you benefit from numerous discounts on products and services from a wide range of providers.
Benefits
Health, fitness & fun
Topics you will work on
Job locations
About your employer
Baker Tilly has 36,000 employees in 146 countries who provide tailored consulting services in the areas of Audit & Advisory, Tax, Legal and Consulting. Our accountants, lawyers, tax advisors and management consultants develop innovative solutions that are precisely tailored to the individual needs of our clients and implement them with the highest standards of quality and efficiency.
- 250+ Employees
- 1979
- Established Company
- Onsite
- Consulting
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