Job
- Level
- Experienced
- Location
- Munich
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Temporary
- Salary
- 4.200 to 4.600€ gross/month
Job Summary
In this role, you will analyze issues in the client environment, support second-level support, and optimize service quality through effective problem-solving and close collaboration with other IT departments.
Job Technologies
Your role in the team
- They support an internationally active client in the western part of Munich on a full-time basis (40 hours) in the management of second-level support, fault analysis and troubleshooting in the client environment, as well as the continuous optimization of support processes and service quality.
- Support for employees as well as the managed external offices and subsidiaries with IT inquiries in Second-Level Support (Client Team).
- Ensuring smooth and stable operation of the client infrastructure.
- Analysis, troubleshooting, and sustainable resolution of technical issues in the operational environment.
- Processing and resolving service requests as well as complex support cases.
- Contact person for technical issues in second-level support and close collaboration with other IT departments.
- Participation in the optimization of support processes as well as the continuous improvement of service quality.
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Our expectations of you
Education
- Completed IT training, e.g., as an IT specialist (m/f/d) for system integration, IT service, or a comparable qualification.
Qualifications
- Good knowledge of Microsoft operating systems, Microsoft Office, networking technology, and hardware.
- Independent, structured, and service-oriented working style, as well as high commitment, reliability, and team spirit.
- Very good knowledge of German and English.
Experience
- Experience with ticketing systems, remote support, and ideally Matrix42 (Empirum).
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What we offer
- Attractive working environment with good prospects at a future-proof company.
- Tariff-based remuneration according to GVP/DGB tariff plus industry supplements.
- Attractive and performance-based salary conditions.
- Personal deployment support and qualified consulting.
- Our employee benefit program Orizon PlusPoints.
- Up to 30 days of annual leave.
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Benefits
Work-Life-Integration
- 🅿️Employee Parking Space
- 🚌Excellent Traffic Connections
- 🏠Home Office
- ⏰Flexible Working Hours
- 🏖️Workation
Higher Take-Home Pay
Health, Fitness & Fun
Food & Drink
Job Locations
More about the Recruiting Agency
Orizon GmbH
Orizon GmbH is a leading company in the field of personnel services with over 90 locations in Germany and more than 6,200 employees. The company offers a variety of services, including temporary work and personnel placement.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT specialist - system integration
- Salary
- 4.200 to 4.600€ gross/monthEstimated net salary based on the gross salary in the job ad using tax class I.2.713 to 2.923 € net/month · Tax class I
- Location
- Munich
- Working Model
- Onsite
- Diversity
- Open for all genders
