Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Mannheim
- Working Model
- Onsite
Job Technologies
Your role in the team
You support our client with the following tasks:
- Acceptance and processing of incoming customer inquiries
- Support for iPhones, iPads, scanners, and mobile devices
- Installation and configuration of IT components including accessories
- IMAC-D Services (Install, Move, Add, Change, and Delete)
- Delivery and setup of IT hardware according to the list
- Break & Fix in handling incident tickets
- Remote support for users via user system
- Documentation of all activities performed in the system
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Our expectations of you
Qualifications
- Good knowledge of ITSM ticketing systems and ServiceNow.
- Good knowledge in the hardware sector of common manufacturers.
- Good knowledge in the Mobile Device environment (iPhone, iPad, etc.)
- Good knowledge of current Windows operating systems (10, 11)
- Valid car driving license (mandatory)
- Good German language skills in spoken and written form
- Safety shoes (mandatory)
Experience
- At least 2 years of professional experience in a comparable position
- Experience in supporting large clients (desirable)
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Job Locations
This is your employer
TASC GmbH
As a "hidden champion", TASC GmbH focuses on IT service delivery in the B2B segment, supporting corporations and large medium-sized enterprises.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Service Technician
- Location
- Mannheim
- Working Model
- Onsite
- Diversity
- Open for all genders
