Job
- Level
- Experienced
- Location
- Bremen
- Working Model
- Hybrid, Onsite
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 58.000 to 75.000€ gross/year
Job Summary
In this role, you will further develop the TOPdesk platform, optimize ITIL-based service processes, and design workflows and interfaces while collaborating closely with various departments.
Job Technologies
Your role in the team
- Further development, administration, and operation of our TOPdesk platform
- Design, optimization, and monitoring of ITIL-based IT service processes within the scope of security & governance
- Development and maintenance of the service catalog, including the self-service portal
- Design and implementation of workflows, automations, and interfaces
- Support in the further development of security & control structures, e.g., policies, process maps, KPIs
- Close collaboration with Information Security, Data Protection, IT Operations, and Business Units
- Creation and maintenance of documentation, process descriptions, and audit materials
- Consulting departments on service-oriented processes in the statutory health insurance (GKV) context
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Our expectations of you
Education
- You hold a degree in Computer Science, Business Informatics, or a comparable qualification, ideally with relevant professional experience (e.g., IT Specialist for System Integration (m/f/d)) — or an equivalent qualification.
Qualifications
- In-depth knowledge of TOPdesk (modules, configuration, API, automations) is advantageous
- Proficient in ITIL processes and governance structures
- Analytical thinking, structured working style, and high service orientation complete your profile
- You bring strong communication skills and enjoyment in collaborating within a governance team.
Experience
- Experience in IT Service Management is desirable, ideally within the statutory health insurance (GKV) or public administration environment.
- Experience in building CMDB models, service catalogs, and process frameworks is desirable.
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What we offer
- With us, you have the opportunity to flexibly organize your working hours within 35 hours per week - within the framework of flextime regulations, also with the option to distribute the hours over 4 days a week.
- Depending on your area of activity, you can conveniently work from home on individual days.
- We offer you additional incentives in the form of Christmas and holiday bonuses (14 salaries), tax-free allowances, and corporate benefits.
- Thus, the salary range for this position is approximately €58,000 to €75,000 gross annually.
- Depending on your qualifications and professional experience, the specific classification may vary individually.
- We ensure that you feel welcome with us from the very beginning by accompanying you throughout the onboarding process and supporting you with structured onboarding plans.
- We believe it is important for you to realize your full potential. Therefore, we offer employer-funded training, further education, and professional development both internally and externally to continuously expand your skills.
- Part-time employment is generally possible.
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
BKK Dachverband e.V.
Der BKK Dachverband e.V. ist eine schlanke, flexible und unbürokratische politische Interessenvertretung der betrieblichen Krankenversicherungen auf Bundesebene. In Netzwerken und Kooperationen bündeln wir die Interessen unserer Mitgliedskassen, um diese insbesondere gegenüber den gesundheitspolitischen Akteuren und den Medien zu vertreten.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Other Sectors
IT Service Management Specialist
- Salary
- 58.000 to 75.000€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.36.534 to 45.351 € net/year · Tax class I
- Location
- Bremen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
