Job
- Level
- Experienced
- Location
- Berlin
- Working Model
- Onsite
- Job Field
- Application, Product
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will design automated solutions using low-code platforms and CRM tools, while leading complex projects and optimizing the AI Agent for better performance.
Job Technologies
Your role in the team
- Leiten Sie Kunden-Discovery- und Design-Sitzungen, um Geschäftsprozesse zu kartieren, Automatisierungspotenziale zu identifizieren und die Lösungsarchitektur zu definieren.
- Design, build, and deploy integrations using low/no-code platforms (Zapier, Make, n8n, Workato) and CRM automation tools (HubSpot Workflows, Salesforce Flow) with API connectors.
- Collaborate with Engineering to validate technical feasibility, resolve blockers, and share field learnings that inform product improvements.
- Configure and optimize the AI Agent - defining intents, prompts, actions, guardrails, and performance metrics.
- Manage complex, cross-functional deployments - defining timelines, aligning stakeholders, ensuring accountability, and delivering on time and within scope.
- Create scalable models and reusable frameworks (templates, playbooks, reference architectures) that make future projects faster and more consistent.
- Champion continuous learning and enablement - train peers, run internal workshops, and document best practices to raise the technical bar across the team.
- Run global, targeted outbound campaigns within the existing customer base to generate pipeline and accelerate adoption, working closely with the customer marketing team.
- Zusammenarbeit mit der GTM-Führungsebene, um Routinen und Rhythmen zu verankern, die Verantwortlichkeit für die neue Produktpipeline, Prognosegenauigkeit und Leistungsüberwachung fördern.
- Own regional top-line targets for assigned products (e.g., AI Voice Agent MRR generated per area) by collaborating with AEs and AMs who hold add-on quotas.
- Act as an internal product owner within the GTM function, defining product-specific MRR strategies, coordinating cross-functional support, and ensuring Aircall delivers the leading AI-enabled communication platform.
- Collaborate with Product and PMM to shape the AI Voice Agent roadmap based on customer needs, integration insights, and field learnings.
- Drive internal and external product education, including enablement for System Integrators (SIs) and channel partners.
- Maintain deep awareness of AI and CX industry trends, ensuring Aircall's positioning remains competitive and insights continuously feed back into product and GTM strategies.
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Our expectations of you
Qualifications
- Practical understanding of AI workflow configuration, including prompt engineering, evaluation, and monitoring.
- Proven ability to lead cross-functional projects, working with Engineering, Product, and Customer Success to deliver scalable outcomes.
- Excellent communication and stakeholder management skills, translating between technical and business audiences.
- Familiarity with BI and analytics tools (Looker, BigQuery, Snowflake).
- Exposure to scripting (JavaScript/Python) for light customization and debugging.
Experience
- 0-6+ years of experience in technical consulting, solutions engineering, or integration-focused project management.
- Strong command of APIs, webhooks, and data structures (JSON, REST, GraphQL) - able to design and troubleshoot integrations confidently. Even better if you have experience with MCP Servers.
- Hands-on experience with low-code orchestration tools (Zapier, Make, n8n, Workato) and CRM automation (HubSpot, Salesforce).
- A growth mindset - constantly learning new tools, frameworks, and ways to improve the customer experience and team capability.
- Nice-to-haves: Experience in telephony, voice, or contact center systems (SIP/WebRTC, call routing, containment, AHT).
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What we offer
- Key moment to join Aircall in terms of growth and opportunities.
- Our people matter, work-life balance is important at Aircall.
- Fast-learning environment, entrepreneurial and strong team spirit.
- 45+ Nationalitäten: kosmopolitische & multikulturelle Denkweise.
- Competitive salary package & benefits.
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Topics You Will Work On
Job Locations
About Your Employer
Aircall
Aircall is a software company based in Paris that provides an advanced platform for customer communication and business telephony. This solution integrates voice, SMS, and WhatsApp communication into a unified workspace, helping companies effectively scale their customer communication. Aircall operates internationally and targets customer service and sales teams.
Description
- Company Type
- Startup
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
Forward Deployed Engineer
- Location
- Berlin
- Working Model
- Onsite
- Diversity
- Open for all genders
- English Only
- English only required
