Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Full Remote, Onsite
Job Technologies
Your role in the team
- Works closely with other IT departments.
- Maintain both the system data and the knowledge database.
- Provide first and second level support for clients, both remotely and on-site.
- Analyze errors and troubleshoot issues via remote access, documenting these processes in a ticketing system.
- Document the occurring error messages at regular intervals.
- Forward tickets to downstream support units, such as the manufacturer's Third Level.
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Our expectations of you
Education
- Successfully completed training as an IT specialist, IT sales specialist, PC and network technician, IT customer support, IT systems electronics technician, service technician IT, information electronics technician, or a comparable qualification or relevant professional experience in the IT sector.
Qualifications
- Knowledge of current Windows infrastructures.
- Good knowledge of German and English.
- Class B driver's license and willingness to travel occasionally.
Experience
- Knowledge in handling ticket systems, ideally with experience in ServiceNow.
- Professional experience in IT support, user helpdesk, or a comparable IT service desk, ideally within a Cisco environment (Cisco UC, LAN, WLAN, Meraki).
- Practical experience in the installation and administration of client operating systems.
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Benefits
Health, Fitness & Fun
More net
Food & Drink
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
puro Personaldienstleistung GmbH
As an established recruiting agency, puro Personaldienstleistung GmbH offers comprehensive services in personnel placement and consulting to assist companies in their search for top talent.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
Support Engineer Remote
- Location
- Hamburg
- Working Model
- Full Remote, Onsite
- Diversity
- Open for all genders
