Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Onsite
Job Summary
In this role, you will install and configure dispensing systems on-site, ensure connection to the IT infrastructure and be responsible for customer training and technical support.
Job Technologies
Your role in the team
- As a field service technician for our dispensing systems GARANT / HOLEX, you are the technical driving force behind a smooth supply for our customers in the Hamburg metropolitan area.
- You install and configure our goods dispensing systems, ensure smooth commissioning, and serve as the first point of contact for all service and technical inquiries.
- In brief: You ensure that our systems remain permanently stable and that our customers are satisfied.
- Installation, configuration, and commissioning of our goods dispensing systems directly at the customer's site within the sales region (the area extends from Hamburg, Schleswig-Holstein, Bremen to northern Lower Saxony).
- Integration of systems into the customer's IT infrastructure (e.g., network, interfaces, SAP integration) in close coordination with the eBusiness team.
- Setup and maintenance of ordering and processing procedures, as well as ensuring error-free electronic data exchange.
- Conducting customer training sessions (onsite or remote) and occasional project management throughout the entire rollout cycle - from planning to go-live.
- First point of contact for existing customers regarding technical issues, service inquiries, as well as technical maintenance, repairs, software updates, and master data management.
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Our expectations of you
Education
- Technical vocational training, e.g., as an industrial mechanic, mechatronics technician, or comparable.
Qualifications
- High IT affinity regarding network topics, IT infrastructures, and basic database concepts.
- Service orientation and strong communication skills.
- Very good German and good English skills, both written and spoken.
Experience
- Initial experience in technical field service, support, or customer projects - ideally with touchpoints to IT systems.
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What we offer
- Attractive salary package.
- Flexible working hours within the framework of trust-based working hours to allow self-determination of daily tasks.
- Company car also for private use.
- Infrastructure allowance for mobile working and provision of the necessary technology.
- For days on-site, a free company restaurant is available with a breakfast buffet and a lunch menu made from regional, organic products, as well as coffee, water, and fruit.
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Benefits
Work-Life-Integration
More net
Health, Fitness & Fun
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
Hoffmann Group
More than 3000 employees in over 50 countries ensure the quality of Hoffmann Group. Through their daily work and commitment to the company, Hoffmann Group has become a leading system partner in Europe and was also awarded "TOP national employer 2019".
Description
- Company Size
- 1-49 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Trade
Service technicians for merchandise dispensing systems
- Location
- Hamburg
- Working Model
- Onsite
- Diversity
- Open for all genders
