Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Münster (Hessen)
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you develop an ITIL-oriented management and oversee IT services through all phases. You are also responsible for SLAs, KPIs, escalation management, and analyzing processes for quality improvement.
Job Technologies
Your role in the team
- Development of an ITIL-oriented IT Service Management.
- Responsibility for the planning, management, and monitoring of IT services throughout their entire lifecycle.
- Ensuring compliance with ITIL processes (e.g., Incident, Problem, Change).
- Development, maintenance, and further development of the service catalog and the development of the IT service portfolio in coordination with various stakeholders.
- Creation and maintenance of Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and KPIs.
- Monitoring service quality and initiating measures in the management of escalation processes for critical incidents.
- Analysis of trends, recurring disruptions, and process weaknesses.
- Establishment of Service Review with business units and stakeholders.
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Our expectations of you
Education
- Completed degree in Computer Science, Business Informatics, or a comparable qualification.
Qualifications
- Solid knowledge of ITIL processes, ideally documented through certifications.
- Broad IT foundational knowledge (networks, servers, cloud, applications, security).
- Ability to present technical matters in an understandable way for non-technical audiences.
- Strong problem-solving skills.
- Communication in German (C1 / C2) and English (B2 / C1) is not a problem for you.
- Structured working approach and process thinking.
- High customer orientation and service mindset.
- Strong communication skills and conflict resolution abilities.
Experience
- Several years of experience in a large IT service or IT operations environment.
- Experience with ITSM tools (e.g., ServiceNow).
- Experience in KPI-based reporting.
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What we offer
- Growing and family-friendly company, including flexible hours and home office options.
- A long-term collaboration with a sustainable perspective.
- Your job provides real value to us – for people, not just for numbers.
- Development for your professional and personal growth.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
More net
Job Locations
This is your employer
Alexianer GmbH
The Alexian Brothers have been operating hospitals, senior and disability care facilities, health promotion and rehabilitation centers, ambulatory care and nursing facilities, and workshops for disabled people for over 800 years. The organization is committed to providing quality care and services to all members of the community. The Stiftung der Alexianerbrüder is the primary provider of funding for the organization.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Healthcare, Social Sector
IT Service Manager
- Location
- Münster (Hessen)
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
