Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Meppen, Schöppingen, Osnabrück, Münster (Hessen), Kiel, Verwaltungsgemeinschaft Salem, Bocholt, Gescher
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you provide 2nd level support for d.velop software to national and international clients by analyzing, resolving, and documenting IT issues while collaborating closely with various departments.
Job Technologies
Your role in the team
- In Technical Service, you support our national and international customers as well as partners via phone, email, and remote access to ensure continuous operation of our d.velop software applications.
- Your work mainly involves 2nd Level Support and technical assistance for IT administrators.
- This requires a high level of professional expertise, strong communication skills, and empathy.
- Your independence sets you apart, as you independently analyze, troubleshoot, and document IT issues.
- You resolve more complex incidents together with the responsible experts in our technical support teams and various departments, such as development or consulting.
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Our expectations of you
Education
- Ideally, you have completed an IT apprenticeship or an IT degree (e.g., Business Informatics).
Qualifications
- If we could wish for it, you would have basic knowledge in the following areas: administration of MS Windows operating systems (Client, Server, Terminal Server), databases (MS SQL Server, Oracle), and groupware systems (Microsoft Outlook/Exchange).
- Thanks to your deep technical understanding and quick comprehension, you recognize new developments in the IT sector early on.
- With your passion for the digital world, you actively follow current trends and innovations.
- You enjoy communicating with clients and colleagues both via phone and in writing in German and English.
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What we offer
- Flexible working hours
- Company pension scheme
- Independent working
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Benefits
Work-Life-Integration
Job Locations
This is your employer
d.velop AG
d.velop AG offers solutions for classic document management, digital signatures, and digital mail delivery, focusing on the digitization of business processes.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Support Engineer
- Location
- Meppen, Schöppingen, Osnabrück, Münster (Hessen), Kiel, Verwaltungsgemeinschaft Salem, Bocholt, Gescher
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
