Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Gräfelfing
- Working Model
- Onsite
Job Summary
In this role, you act as the point of contact for IT inquiries, process requests in the ticket system, set up workstations, and assist new employees with onboarding and mobile device management.
Your role in the team
- As a First-Level Support Employee (m/f/d), you are the first point of contact for our employees regarding IT issues and ensure smooth daily operations.
- First point of contact for our employees regarding IT questions - by phone and on-site.
- Receipt, classification, and processing of IT requests in daily operations.
- Setup and commissioning of workstations (PCs, laptops, and peripherals).
- Support in onboarding new employees in close coordination with the HR department.
- Setup, issuance, and management of smartphones and tablets.
- Management and maintenance of mobile devices via our Mobile Device Management (MDM).
- Documentation of inquiries and solutions in the ticket system.
- Conducted initial error analyses and escalated more complex issues to the second-level support.
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Our expectations of you
Education
- We also warmly welcome career changers (m/f/d) or applicants without a completed IT apprenticeship. What matters most is your interest and motivation – we will provide you with everything else during the onboarding process.
Qualifications
- Interest in IT topics as well as basic technical understanding.
- Friendly, service-oriented demeanor and enjoyment in working with users.
- Structured, independent, and reliable work approach.
- Good German language skills, both written and spoken.
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What we offer
- You don't have to handle everything alone with us: your manager and an experienced team will support you — during onboarding and especially in intensive phases.
- You take early responsibility for your area, identify potential improvements, and develop stable solutions and efficient processes together with the team.
- You can expect a permanent employment contract, a competitive salary, and the opportunity to develop professionally and personally – including through further training and cross-functional activities.
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Benefits
Health, Fitness & Fun
Job Locations
This is your employer
Schmidbauer Gmbh & Co. Kg
Schmidbauer GmbH & Co. KG is an established company based in Gräfelfing near Munich, specializing in mobile crane services and special transports. Since 1932, it has been offering comprehensive services ranging from planning to technical implementation, serving various industries such as construction, energy, and chemicals.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Construction, Real Estate, Building Services
first-level support staff
- Location
- Gräfelfing
- Working Model
- Onsite
- Diversity
- Open for all genders
