Job
- Level
- Experienced
- Location
- Leipzig
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 57.000 to 64.000€ gross/year
Job Summary
In this role, you advise clients about the KIVAN software, track inquiries, resolve technical issues, and create documentation to optimize usage while supporting the team through targeted improvements.
Job Technologies
Your role in the team
- You will work with us as an Application Support Specialist (m/f/d) for our in-house developed software KIVAN.
- In your role, you are the primary contact (verbal and written) for our clients in operations after the software has been implemented by the customer consulting team.
- Investigate reported customer-reported issues to identify bugs, performance problems, or ambiguous documentation, reproduce, report, prioritize, and partly fix them (1st and 2nd level support).
- Develop and provide documentation to enable customers and our self-hosters to use the software effectively and independently.
- Collaborate with customer consulting, the Product Team, and product development to continuously improve products, services, and processes.
- Potentially take on team leadership (at least technically) in the future.
This text has been machine translated. Show original
Our expectations of you
Education
- Having completed at least vocational training with an IT-related focus. Alternatively, you may have completed a social training, but then especially performed IT or digital tasks (e.g., IT responsible at a social organization in the childcare sector or municipal administration).
Qualifications
- You are a problem solver: You structure complex questions, use and modify established solutions; developing new solutions is also not unfamiliar to you.
- You have advanced knowledge of the daycare management sector and/or basic knowledge of financial procedures.
- Ideally, you have an understanding of ITIL processes and knowledge of ITSM tools.
- You have strong communication skills and can confidently convey complex issues with empathy.
- Certainly, but you make considered decisions that impact the operational processes of other teams in the area.
- You can mediate between agile working (Scrum) and meeting deadlines and milestones (Waterfall).
- With great motivation, optimize existing processes and actively participate in the development of new processes.
Experience
- 3-5 years of professional experience in support or IT support.
- Ideally, you have leadership experience and are open to taking on team management responsibilities.
This text has been machine translated. Show original
What we offer
- Personal flexibility through flexible working hours combined with security provided by 100% municipal shareholders.
- The ideal company size with short communication channels, because with approximately 300 employees, Lecos is not too small and not too large.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
About Your Employer
Lecos GmbH
Bereits seit 2001 unterstützt Lecos als praxiserprobter und branchenerfahrener Partner Kommunen und kommunale Unternehmen bei der IT-gestützten, bürgerfreundlichen Neugestaltung von Verwaltungsprozessen. Zu den größten Kunden gehören die Stadtverwaltung Leipzig mit ihren Eigen- und Kulturbetrieben sowie der Zweckverband Kommunale Informationsverarbeitung Sachsen KISA.
Description
- Founding Year
- 2001
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
Application support for KIVAN
- Salary
- 57.000 to 64.000€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.36.018 to 39.589 € net/year · Tax class I
- Location
- Leipzig
- Working Model
- Onsite
- Diversity
- Open for all genders
