Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Göttingen
- Working Model
- Onsite
Job Summary
In this role, you handle complex support requests in 2nd and 3rd level, monitor SLAs, analyze errors using log files, and carry out software deployments and quality assurance measures.
Your role in the team
- You handle complex issues in 2nd- and 3rd-level support.
- You consistently monitor and manage our Service Desk to ensure compliance with the agreed Service Level Agreements (SLAs).
- You independently clarify support cases and software change requests with our customers and document or update all relevant tasks in our ticket system.
- You analyze support cases in detail using databases, log files, console outputs, and re-tests.
- You systematically review test and production systems and analyze error reports as well as log files.
- You perform software deployments and system updates, including accompanying tests, and document the results in a traceable manner.
- You conduct quality assurance measures for software modifications and extensions and document them in a structured manner.
- You assess the effort for quality assurance services within the scope of tender requirements realistically.
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Our expectations of you
Education
- You have completed training in the IT field (career changer with initial IT experience / strong interest in IT).
Qualifications
- German and English language skills, both written and spoken.
- You bring team and communication skills.
- You have an independent, responsible, structured, and solution-oriented way of working.
- You are reliable and possess a strong service-oriented mindset as well as a high level of customer focus.
- You have a quick and confident grasp of concepts and the ability to work independently and proactively.
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What we offer
- A dedicated, helpful team.
- a permanent employment contract.
- A performance-based compensation.
- Onboarding by experienced colleagues.
- Training sessions by manufacturers / suppliers.
- Independent work in small teams.
- Company pension scheme.
- Free drinks.
- The option to lease a company bike.
- 30 days of vacation.
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Topics that you deal with on the job
Job Locations
This is your employer
Circlon group
The Circlon | group, based in Cologne, is an experienced provider of software and hardware solutions specializing in mobile data capture. The company serves various sectors, including logistics and retail.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
Support Engineer
- Location
- Göttingen
- Working Model
- Onsite
- Diversity
- Open for all genders
