Job
- Level
- Lead
- Job Field
- IT, System, Security
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Viernheim
- Working Model
- Onsite
Job Summary
In this role, you will lead IT operations for European reference labs, optimize service standards, and support system modernizations to enhance efficiency and user experience.
Job Technologies
Your role in the team
- We are seeking a transformational IT leader to drive operational excellence and strategic enablement across our European Reference Lab footprint.
- This Director of IT Operations Europe will be responsible for enhancing our regional IT operations, uplifting service delivery standards, and supporting the modernization of core systems to align with Mars Science and Diagnostics (SDx) global digital strategy and will report to the Chief Technology Officer SDx.
- Lead and coordinate IT service delivery and infrastructure support for reference labs across Europe, ensuring operational resilience and high service quality.
- Act as a strategic partner to Lab Operations leadership, identifying and resolving technology friction points that impact lab efficiency and customer experience.
- Serve as the primary point of contact for reference lab IT operations during M&A integrations, including support for TSA exit plans and system transitions.
- Evaluate existing systems, tools, and vendor relationships; recommend improvements aligned with enterprise platforms and standards.
- Partner with Global Infrastructure & Operations and Cybersecurity teams to implement best practices in monitoring, incident management, and endpoint standardization.
- Establish and document processes, metrics, and KPIs to ensure operational visibility and drive continuous improvement.
- Coach and mentor regional technical staff, helping build future-ready capabilities across the team.
- Collaborate with architecture, security, and enterprise platform teams to ensure alignment with global technology roadmaps and governance standards.
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Our expectations of you
Education
- BA/BS degree in Computer Science or an equivalent degree and experience.
Qualifications
- Proven ability to manage through ambiguity and build relationships across regional and global teams.
- Systems-minded leader who understands the operational importance of technology in healthcare diagnostics.
- Proven ability to effectively influence both frontline technical teams and executive leadership.
- Comfort with stepping into a transformative environment and laying foundations that scale.
- Business fluent knowledge of English (additional EU languages a plus).
- Ability to travel within Europe as needed.
Experience
- 10 years of IT operations leadership experience in complex, distributed environments (healthcare, diagnostics, or regulated industries preferred).
- Strong background in lab or production environment support (preferred direct experience in reference labs or clinical diagnostics).
- Experience with service delivery improvement, ITIL practices, and infrastructure modernization.
- Experience navigating M&A transitions and cross-functional integration initiatives.
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What we offer
- Full-time position.
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Topics that you deal with on the job
Job Locations
This is your employer
Antech Diagnostics
Antech Diagnostics Germany, based in Viernheim, is an established trading company specializing in veterinary medical devices. With a portfolio of over 100 devices and extensive service offerings, it is a leading provider in the industry. The company employs more than 200 people and has a global distribution network.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Healthcare, Social Sector
Director IT Operations Europe
- Location
- Viernheim
- Working Model
- Onsite
- Diversity
- Open for all genders
