Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Schwäbisch Hall
- Working Model
- Onsite
Your role in the team
- In your new role, you will be responsible for looking after a fixed customer base and dealing with technical issues relating to filling machines and turnkey systems.
- Using your expertise and in coordination with the specialist departments, you will develop solutions for technical queries and incidents and coordinate their implementation directly with the customer.
- You will be responsible for organizing and accompanying emergency operations and will be available as a contact person for our technicians.
- In collaboration with our account managers, you will prepare business review meetings and actively participate in them if required.
- Your area of responsibility is rounded off by the maintenance and documentation of customer inquiries in the CRM system and ensuring that completed solutions are stored in the knowledge database.
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Our expectations of you
Qualifications
- Alternatively, we would like to give experienced commissioning engineers / fitters (m/f/d) with in-depth mechanical and mechatronic knowledge the chance to apply for the position in service.
- With your passion for service, your analytical skills for complex relationships and your high level of process understanding, you guarantee our customers professional support.
- We require good knowledge of German and English for the position.
- You are willing to travel worldwide for occasional business trips to our customers.
Experience
- Completed further training as a technician / master craftsman (m/f/d) in the fields of mechanical engineering, electrical engineering, mechatronics or several years of professional experience in technical support in special machine construction.
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Benefits
More net
Work-Life-Integration
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Job Locations
This is your employer
OPTIMA packaging group GmbH
Die OPTIMA packaging group GmbH ist eine internationale Unternehmensgruppe mit Hauptsitz in Schwäbisch Hall und Hersteller von Abfüll- und Verpackungsmaschinen.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
Technical Support Manager
- Location
- Schwäbisch Hall
- Working Model
- Onsite
- Diversity
- Open for all genders
