Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you are responsible for 1st level support in client management, handling tickets, installing and configuring hardware and software, and interacting directly with end-users on-site in the Munich area.
Job Technologies
Your role in the team
- That makes your job exciting and interesting - your tasks!
- 1st Support in Client Management (O365, M365, AzureAD, ...)
- Administration, support for clients and users
- Direct contact with end users at the Service Desk at customer sites in the Munich area
- Handling a ticketing system and documenting your activities within the ticketing system
- Installation and configuration of hardware and software components
- Analysis and troubleshooting of issues
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Our expectations of you
Education
- You have successfully completed training as an IT specialist (m/f/d) or are a career changer (m/f/d) with relevant experience and motivation.
Qualifications
- What sets you apart - Your profile!
- Also, are you as enthusiastic as we are about the Modern Workplace and topics like Office 365, Microsoft 365, Teams, Azure, etc.
- You are comfortable handling and documenting ticketing systems such as Jira, ServiceNow, Helpline.
- When it comes to incidents and requests, you always have an overview because you always keep a cool head.
- Good German language skills, both written and spoken, ideally complemented by good English skills.
- With your open and friendly demeanor, our clients always feel comfortable and look forward to receiving your assistance.
- Your working style is characterized by your strong technical and analytical skills.
- You are a communicative team player and enjoy taking on new challenges.
- Independent work is no problem for you, and you enjoy being on the move.
Experience
- You have practical experience in IT Support (First Level), customer support, telephone support, or user helpdesk.
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What we offer
- Attractive fixed salary plus performance-based bonuses
- Modern work environment and digital tools
- Intensive onboarding and continuous training
- We offer flat hierarchies and an open working environment where we value your opinion. The managers are just a Teams chat away.
- For your health insurance, we offer you an occupational health insurance with various additional benefits.
- We also take care of your retirement; with us, you will receive a company pension scheme.
- With our corporate fitness program (EGYM Wellpass), you have access to over 6,000 sports studios, swimming pools, climbing gyms, and more. Additionally, a large online program with live or streaming classes is available to you.
- Cycle to work using a bicycle or e-bike and take advantage of the attractive company bike leasing (JobRad) – by the way, you can apply for two bicycles or e-bikes with us so that you and your partner can cycle together.
- You have direct access to corporate benefits: the shopping platform with attractive discounts on well-known brands (electronics, cars, travel, fashion, events, etc.).
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Benefits
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
Perinova
Wir, die perinova IT-Management GmbH beraten mittelständische und große Unternehmen bei allen Fragen um die Client-/Server Infrastruktur, sei es physikalisch oder virtuell, sei es in der Cloud oder on-premises.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Supporter
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
