Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will process IT requests and issues via hotline, email, and ticketing system, analyze problems in hardware, software, and network, and coordinate tasks within the helpdesk team.
Your role in the team
- Receipt and processing of IT requests and disturbances via hotline, email, and ticket system.
- Analysis and troubleshooting of IT issues in the areas of hardware, software, and network.
- Coordination of tasks within the Helpdesk team and ensuring efficient handling of inquiries.
- Escalation of complex technical issues to the relevant departments or external service providers.
- Maintenance and updating of the knowledge database and documentation of all support cases.
- Contribution to the continuous improvement of support processes.
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Our expectations of you
Education
- Completed training in the IT field or a comparable qualification.
Qualifications
- In-depth knowledge in the areas of hardware, software, networks, and IT security.
- Excellent communication skills and a strong service orientation.
- High problem-solving skills and analytical thinking ability.
- Good German language skills, both spoken and written (at least B2 level).
Experience
- Experience in IT support and customer service as well as in a hotline or helpdesk environment.
- Experience in coordinating and prioritizing tasks as well as collaborating with various teams.
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What we offer
- 30 days of vacation.
- Vacation and Christmas bonuses.
- Family-friendly working hours with a working time account.
- Good accessibility by public transport.
- An operational social service.
- Extensive additional benefits such as e.g. job ticket, childcare subsidy, supplementary health insurance subsidy.
- Corporate Benefits - Discount system for consumer goods, events, and travel.
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Benefits
Work-Life-Integration
More net
Health, Fitness & Fun
Job Locations
This is your employer
Stiftung Pfennigparade
Die Geschichte der Pfennigparade begann als Bürgerinitiative für Menschen mit Körperbehinderung. Heute, über 65 Jahre später, sind wir ein Sozialunternehmen mit 15 Tochtergesellschaften – und immer noch mit dem optimistisch-zupackenden Geist der damaligen Bewegung. Wir wollen Inklusion verwirklichen, für jeden Menschen mit und ohne Behinderung. Dies geschieht in unseren vier Kernbereichen Wohnen und selbstbestimmt Leben, Arbeit und Beschäftigung, Erziehung und Bildung und Medizin und Therapie. Das garantiert uns jeden Tag neue, spannende Herausforderungen und unglaublich viel Spaß.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
IT helpdesk employees
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
