Job
- Level
- Experienced
- Job Field
- IT, Application, System
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg, Berlin, Cologne, Frankfurt, Erfurt, Hanover
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you design tailored ServiceNow solutions for areas like Customer Service Management and HR, integrate systems, and lead international projects for digital process optimization.
Job Technologies
Your role in the team
- As a ServiceNow Solution Architect (m/f/d), you design powerful IT platforms that efficiently combine modern technologies and cross-functional processes with existing structures.
- Your technical expertise directly contributes to the realization of international projects and the development of forward-looking service offerings.
- Design and implement scalable ServiceNow solutions with a focus on Customer Service Management (CSM), HR Service Delivery (HRSD), and digital service processes.
- Develop technical platform strategies and forward-looking solution architectures for national and international clients.
- Responsible for the integration of ServiceNow into existing system landscapes and supporting transformation and migration projects from an architectural perspective.
- Take on technical leadership responsibilities in interdisciplinary project teams and support clients, especially in the Public Sector, Energy sector, and other regulated industries.
- Utilize modern technologies and AI-powered features to continuously optimize service processes, user experiences, and operational workflows.
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Our expectations of you
Education
- Completed degree in Computer Science, Business Informatics, or a comparable qualification.
Qualifications
- In-depth knowledge of the ServiceNow platform, ideally with a focus on CSM, HRSD, as well as integration and transformation projects.
- Very good German and English skills; relevant ServiceNow certifications (e.g., CSA, CAD, CIS-CSM, or CIS-HRSD) are an advantage.
Experience
- Several years of experience in architecture, consulting, or lead roles in the ServiceNow environment.
- Ideally, experience in projects within the public sector, energy environment, or other regulated industries, as well as knowledge of current AI and automation features, such as Now Assist.
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What we offer
- This position is available for both full-time and part-time employment.
- We place great importance on work-life balance.
- Therefore, you have the opportunity to work hybrid from the office, from home, or at other Capgemini locations in Germany.
- At the same time, Capgemini offers you flexible working time models.
- We offer you a variety of opportunities for further development.
- Our career model allows you to steer your career in the way that suits you best, and our leadership programs support you in this.
- With numerous offerings on our learning platform, you also have the opportunity at any time to expand your skills or acquire new ones.
- Our communities: We offer active employee networks where you can exchange ideas both professionally and personally with colleagues from around the world.
- Furthermore, our communities promote diversity, inclusion, and equity in the workplace.
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Benefits
Health, Fitness & Fun
More net
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Capgemini Deutschland Holding GmbH
Capgemini is one of the world's leading providers of management and IT consulting, technology services, and digital transformation.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)3.1
Workingconditions
4.0Career Growth
2.7Engineering
2.5Culture
3.5
ServiceNow Solution Architect
- Location
- Hamburg, Berlin, Cologne, Frankfurt, Erfurt, Hanover
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
