Job
In this role, you design tailored ServiceNow solutions for areas like Customer Service Management and HR, integrate systems, and lead international projects for digital process optimization.
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Job technologies
Your role in the team
- As a ServiceNow Solution Architect (m/f/d), you design powerful IT platforms that efficiently combine modern technologies and cross-functional processes with existing structures.
- Your technical expertise directly contributes to the realization of international projects and the development of forward-looking service offerings.
- Design and implement scalable ServiceNow solutions with a focus on Customer Service Management (CSM), HR Service Delivery (HRSD), and digital service processes.
- Develop technical platform strategies and forward-looking solution architectures for national and international clients.
- Responsible for the integration of ServiceNow into existing system landscapes and supporting transformation and migration projects from an architectural perspective.
- Take on technical leadership responsibilities in interdisciplinary project teams and support clients, especially in the Public Sector, Energy sector, and other regulated industries.
- Utilize modern technologies and AI-powered features to continuously optimize service processes, user experiences, and operational workflows.
Our expectations of you
Education
- Completed degree in Computer Science, Business Informatics, or a comparable qualification.
Qualifications
- In-depth knowledge of the ServiceNow platform, ideally with a focus on CSM, HRSD, as well as integration and transformation projects.
- Very good German and English skills; relevant ServiceNow certifications (e.g., CSA, CAD, CIS-CSM, or CIS-HRSD) are an advantage.
Experience
- Several years of experience in architecture, consulting, or lead roles in the ServiceNow environment.
- Ideally, experience in projects within the public sector, energy environment, or other regulated industries, as well as knowledge of current AI and automation features, such as Now Assist.
What we offer
- This position is available for both full-time and part-time employment.
- We place great importance on work-life balance.
- Therefore, you have the opportunity to work hybrid from the office, from home, or at other Capgemini locations in Germany.
- At the same time, Capgemini offers you flexible working time models.
- We offer you a variety of opportunities for further development.
- Our career model allows you to steer your career in the way that suits you best, and our leadership programs support you in this.
- With numerous offerings on our learning platform, you also have the opportunity at any time to expand your skills or acquire new ones.
- Our communities: We offer active employee networks where you can exchange ideas both professionally and personally with colleagues from around the world.
- Furthermore, our communities promote diversity, inclusion, and equity in the workplace.
Benefits
Health, fitness & fun
Higher take-home pay
Work-Life-Integration
Topics you will work on
Job locations
About your employer
Capgemini is one of the world's leading providers of management and IT consulting, technology services, and digital transformation.
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
Employer reviews
- Working conditions
- 3.6
- Career growth
- 2.7
- Engineering
- 2.6
- Team culture
- 3.3
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