Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 74.000 to 74.000€ gross/year
- Location
- Hanover
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle incidents and requests in 2nd level support, manage IT systems, and perform tasks in user and permission management to maintain the stability and security of the IT environment.
Job Technologies
Your role in the team
- As part of a restructuring, we are establishing clear structures, reliable processes, and unambiguous roles. The specialist roles in the 2nd Level handle the technical processing of IT and infrastructure topics and serve as the interface between the Service Desk and the subject matter experts.
- The focus of this position is on the operation and management of our IT systems and infrastructure. Additionally, the role supports tasks in the area of user and permission management.
- As a 2nd Level IT and Authorization Management Employee (m/f/d), you ensure the stable and secure operation of our IT environment.
- You will handle the technical processing of disruptions and inquiries, participate in the administration of central IT systems, and support the further development of our technical infrastructure.
- Furthermore, you assist with tasks in the area of user and permission management, thereby contributing to the security and traceability of our IT services.
- With your work, you make an important contribution to the availability, stability, and future viability of our IT services.
- Processing of disturbances and service requests from the Service Desk
- Analysis and resolution of technical issues in 2nd-Level Support
- Administration and support of workstation systems, notebooks, and peripherals
- Participation in the administration of Microsoft client and server systems
- Support in the operation of Active Directory and Group Policies as well as management of network and infrastructure components
- Management and maintenance of Microsoft 365 environments
- Performing installations, configurations, and system adjustments
- Planning and support of maintenance and rollout activities
- Collaboration with internal departments as well as external service providers
- Creation and maintenance of technical documentation
- Participation in the implementation of new technologies and services
- Support in the continuous improvement of IT processes and standards
- Additional tasks in access management
- Support in managing user accounts, roles, and permissions
- Processing standardized requirements in the authorization environment as well as ensuring regulatory compliance
- Participation in the implementation and compliance with authorization concepts
- Support with recertifications, audits, and variance analyses
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Our expectations of you
Education
- Completed training in the field of IT System Integration or a comparable technical qualification
Qualifications
- Good knowledge of Microsoft client and server environments as well as network infrastructure
- Basic knowledge in Active Directory, Group Policy, and Microsoft 365
- Basic knowledge in the area of user, roles, and permissions management
- Knowledge of Microsoft Entra ID or comparable identity services is desirable
- Knowledge of ITIL-based service processes
- Service-oriented and responsible work approach
- Structured approach and reliability
- Communication skills and confident demeanor
- Analytical understanding and solution-oriented action
- Team spirit and willingness to work in clearly defined roles
- Proactive attitude and interest in technological innovations
- Enjoyment of change and co-creating new structures
Experience
- Professional experience in system administration, IT support, or IT operations
- Experience with ticketing systems
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What we offer
- A long-term perspective in a high-performance and future-oriented company
- Employment in a newly restructured IT and Infrastructure Service Center
- Clear leadership, transparent responsibilities, and reliable processes
- A technically demanding and valued role in daily operations
- Interesting tasks at the intersection of IT, infrastructure, and security technology
- Collegial collaboration and respectful coexistence
- Individual professional and personal development
- The remuneration is based on our collective agreement.
- With our package of compensation, fixed bonuses, and company pension scheme, we pay a total of more than 14 monthly salaries, which corresponds to a gross annual salary of up to 74,000 euros for full-time employment.
- Generous travel allowance and asset-building benefits
- Targeted training measures
- Flexible working hours with home office options and customized part-time models
- 30 days of vacation per year plus additional days off for personal occasions, Christmas Eve, and New Year's Eve are free.
- Regular employee events and joint celebrations
- Regular after-work offerings (e.g., back fitness, creative courses, nutritional counseling, and personality training)
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Higher Take-Home Pay
Job Locations
About Your Employer
Sparda-Bank
Die Sparda-Bank München ist die erste Gemeinwohl-Bank Deutschlands. Daher erstellen wir regelmäßig eine Gemeinwohl-Bilanz. Wir investieren nicht in in Atomkraft, Rüstung und Lebensmittelspekulation.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
2nd Level IT and Access Management Staff
- Salary
- 74.000 to 74.000€ gross/year
- Location
- Hanover
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
