Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Münster (Hessen)
- Working Model
- Onsite
Job Summary
In this role, you will handle support tickets related to market communication and consumption billing, conduct error analyses, and prioritize requests while closely collaborating with colleagues and developers.
Job Technologies
Your role in the team
- Processing support tickets in the areas of market communication and consumption billing.
- Conducting systematic error analyses as well as identifying suitable solutions for clients.
- Thorough documentation of all troubleshooting steps within the support systems.
- Close coordination with colleagues and developers for efficient ticket processing.
- Use of remote tools such as Anydesk for direct user support
- Prioritization of incoming inquiries considering individual urgency
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Our expectations of you
Education
- Completed degree or training in computer science or a comparable qualification
Qualifications
- High technical affinity as well as interest in working with software solutions
- Independent handling of tickets as well as a structured overview of open processes
- Strong team spirit and mutual support within the Service Department
- Fluent German skills and a high willingness to learn for continuous development in new energy industry topics.
- Strong customer focus to provide quick and efficient problem-solving in everyday situations.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
HUCON AG
Erstklassige Ingenieur-Dienstleistungen haben einen Namen. HUCON steht für Industrieberatung und modernes Engineering. Wer hier tätig ist, arbeitet mit Leidenschaft, Ehrgeiz und Engagement an spannenden und anspruchsvollen Projekten. Die Begeisterung für Technologie und Fortbewegung vereinen Berufseinsteiger und erfahrene Mitarbeiter. Wechselnde Projekte - von der Studie bis zur Serienreife - und stetige persönliche Weiterentwicklung stellen sicher, dass es hier ganz bestimmt nicht langweilig wird.
Description
- Founding year
- 2001
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Consulting
IT Support Energy Industry
- Location
- Münster (Hessen)
- Working Model
- Onsite
- Diversity
- Open for all genders
