Job
- Level
- Experienced
- Job Field
- Application, Product
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Marl
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will develop the strategic direction of the ESM and CRM platform, manage the implementation of system solutions, and define the architecture for integrated service and customer processes.
Job Technologies
Your role in the team
- Responsibility for the strategic development of the company-wide ESM and CRM platform landscape.
- Deep architectural expertise with holistic product and platform management to shape the technological foundation for scalable, integrated, and efficient end-to-end service and customer processes.
- Definition of the platform vision, steering the roadmap, and ensuring business values through clear alignment with corporate strategy, process requirements, and technological standards.
- Architecture responsibility for central ESM/CRM data, integration, and process designs, as well as establishing company-wide guidelines for the further development and consolidation of the system landscape.
- Management of implementation projects and ensuring that all ESM/CRM solutions are harmonized, scalable, and future-proof.
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Our expectations of you
Education
- Successfully completed studies in Computer Science, Business Informatics, Business Administration, or a comparable qualification.
Qualifications
- In-depth expertise in ESM-/ITSM processes, ITIL, CRM processes (Sales, Service, Marketing).
- A high level of personal responsibility, prioritization skills, strategic thinking, and enjoyment of interface work as well as connecting technology and business.
Experience
- Several years of experience in the ESM or CRM environment - ideally in combination of architecture and product management.
- Excellent analytical skills and experience in process design.
- Experience in managing internal and external delivery teams.
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What we offer
- The merger of the infrastructure units in Marl and Wesseling on January 1, 2026, into a new, independent company, SYNEQT GmbH, opens up excellent opportunities for future-oriented development.
- In addition to attractive career paths and high-quality development programs, we offer performance-based compensation, health promotion measures, as well as hybrid and flexible working models with #SmartWork.
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Benefits
Health, Fitness & Fun
Higher Take-Home Pay
Topics You Will Work On
Job Locations
About Your Employer
Evonik Industries AG
Evonik is a world-leading specialty chemicals company. We focus on attractive businesses in the specialty chemicals sector, customer-focused innovation and a culture of trust and results-orientation. This is the foundation of our strategy for sustainable, long-term value creation.
Description
- Company Size
- 250+ Employees
- Founding Year
- 2007
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Electronics, Automatization, Pharmaceutical Sector, Chemical Industry, Biotech
Employer reviews
by devworkplaces.com
Total
(1 Review)3.4
Career Growth
3.4Engineering
2.7Culture
3.7Workingconditions
4.0
Solution Architect/Product Manager ESM/CRM Applications
- Location
- Marl
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
