Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Essen
- Working Model
- Onsite
Job Summary
In this role, you support employees and the supply chain with IT inquiries and issues, analyze hardware and software malfunctions, and handle the installation and configuration of IT devices.
Job Technologies
Your role in the team
- Support and assistance for employees as well as the supply chain with IT inquiries and technical disruptions.
- Analysis and resolution of hardware, software, network, and system issues in a production environment.
- Installation, configuration, and replacement of IT end devices such as PCs, smartphones, printers, and collaboration tools.
- Support in the operation and administration of local server and network systems in collaboration with global IT teams.
- Support of IT/OT systems, including scanners, industrial printers, and OT workstations.
- Processing of tickets as well as participation in the continuous improvement of IT services, compliance, and audit requirements.
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Our expectations of you
Education
- Completed IT training or a comparable qualification as well as initial professional experience in IT support.
Qualifications
- Good knowledge of Microsoft Windows, Microsoft 365, and a basic understanding of server and network technologies.
- High service orientation, structured working approach, and strong problem-solving skills.
- Excellent communication skills as well as very good written and spoken English proficiency.
- Team spirit, independence, and willingness to occasionally visit sites as well as on-call duty.
Experience
- Experience in handling ticketing systems and ideally knowledge of ITIL processes.
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What we offer
- Remuneration according to textile tariff, annual special payment, holiday pay and bonus, retirement plans, anniversary bonus, childcare allowance, corporate benefits & employee perks, factory outlet.
- 37-hour week, 30 vacation days.
- Health days, mindfulness courses, PME family service, employee surveys, physiotherapy offerings.
- You culture, leadership guidelines, diverse food options in the canteen.
- Public transport subsidy, bicycle parking spaces, free parking.
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Job Locations
About Your Employer
Essity GmbH
Essity GmbH is a renowned company that is part of the global hygiene and health group Essity. Based in Aschheim, Germany, the company offers a wide range of hygiene and health products under well-known brands such as TENA, Tork, and Zewa.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
IT support technicians
- Location
- Essen
- Working Model
- Onsite
- Diversity
- Open for all genders
