Job
- Level
- Experienced
- Location
- Hamburg
- Working Model
- Onsite
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will manage key ITIL processes, develop training sessions, organize internal service review meetings, and execute project management within service management.
Job Technologies
Your role in the team
- You will take over the management of the ITIL processes Change, Service Asset & Configuration, and Release Management for the entire IT department, and independently develop training for the relevant processes.
- You organize the tactical service provider management as well as internal Service Review Meetings to ensure proper operation.
- You manage task forces for Priority 1 & 2 disruptions and are responsible for quality improvement, KPI reporting, and service level management.
- You independently manage projects in the Service Management area and support both departmental and other IT projects with your expertise.
- You will be responsible for cross-departmental coordination of central IT audits and manage communication between the auditor and IT.
- You develop and implement strategies for integrating agile methodologies (e.g., Scrum, DevOps) into existing ITIL processes and establish corresponding interfaces and handover points between agile teams and ITIL process participants.
- You actively contribute to the development and governance of our ServiceNow solution and ensure that the relevant ITIL processes are utilized and improved optimally.
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Our expectations of you
Education
- Successfully completed studies in (Business) Informatics or a comparable qualification
Qualifications
- Ability to maintain an overview in critical situations and act as a central point of contact, keeping all threads in hand
- Proficient in common project and service management methodologies (e.g., PRINCE2, ITIL v3/v4) as well as agile methodologies
- Confident demeanor and presentation skills, especially in the form of training sessions or lectures before larger audiences
- Knowledge of ServiceNow ITOM is desirable, particularly regarding Discovery and Service Mapping, as well as an understanding of how to leverage these functions to support Incident, Change, and Problem Management processes.
Experience
- Several years of professional experience in service management as well as experience in service provider management and SLA monitoring
- Ideally experience with ServiceNow, especially in the areas of ITSM, CMDB, and process mapping
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What we offer
- 32 days of vacation per year
- Appreciative corporate culture with room for personal responsibility
- Flexible working hours models (full-time / part-time) and the possibility of remote work
- Diverse training programs offered by the in-house ECE Academy
- Attractive discounts from renowned providers via the corporate benefits platform
- Shopping with Pluxee Benefits Pass
- Company pension scheme, childcare subsidy
- A free fitness studio at the company headquarters
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Benefits
Work-Life-Integration
Food & Drink
Higher Take-Home Pay
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
ECE Projektmanagement G.m.b.H. & Co. KG
The ECE has been developing, designing, implementing, renting and managing large commercial real estate since 1965 in the areas of shopping, office, traffic and industry. The ECE offers all services related to the property from one source and creates a significant added value for its customers through the combination of different competencies. With its long-term approach, the ECE also sees itself as a partner of cities and supports municipalities in further developing inner cities and local retail sustainably.
Description
- Founding Year
- 1965
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Construction, Real Estate, Building Services
Employer reviews
by devworkplaces.com
Total
(1 Review)Career Growth
3.4Culture
3.7Workingconditions
3.6Engineering
3.0
IT Service and Process Manager
- Location
- Hamburg
- Working Model
- Onsite
- Diversity
- Open for all genders
