Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hallbergmoos
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you analyze incoming incidents, develop solutions, and proactively monitor IT services while providing second level support for hardware/software and user management.
Job Technologies
Your role in the team
- First point of contact for our clients, analyzing incoming incidents and developing qualified solutions.
- Responsibility for proactively monitoring the services and ensuring availability, performance, and customer satisfaction.
- Handling of second-level support for common hardware/software and industry solutions.
- Comprehensive documentation in the Service Desk tool as well as management and monitoring of tickets.
- Development of solutions and resolution of 'Incidents'.
- Participation in troubleshooting and documentation of IT processes.
- Installation of client hardware and software and user management.
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Our expectations of you
Qualifications
- You enjoy supporting customers and solving IT problems.
- Client administration and client management also bring you joy.
- IT enthusiasm and a basic technical understanding to be able to respond directly to customer inquiries.
- You can assess when you need support from experts.
- Your interest in modern technologies goes beyond your work.
- We are happy to support you in your further development.
Experience
- Several years of professional experience in onsite support.
- If you also have experience with Windows and Linux servers or with Citrix, VMware, or another hypervisor, we look forward to hearing from you.
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Job Locations
This is your employer
CSYS GmbH
CSYS GmbH focuses on the planning and implementation of complex IT and cloud solutions, collaborating closely with international corporations and medium-sized businesses.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
second-level IT support
- Location
- Hallbergmoos
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
