Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Worms
- Working Model
- Onsite
Job Summary
In this role, you handle IT support issues, document requests, route technical problems to second-level support, and are responsible for password resets and performing maintenance tasks on servers.
Job Technologies
Your role in the team
- Receipt and processing of disturbances and service requests via telephone, email, or ticket system.
- Classification, prioritization, and documentation of requests in an ITSM tool.
- Support with troubleshooting and resolving technical issues (e.g., password resets, printer problems, software installations).
- Performing simple maintenance tasks on servers (e.g., restart, patch check according to instructions, log file review).
- Forwarding complex issues to the Second-Level Support.
- Maintenance of the knowledge database and creation of FAQ articles.
- Support with onboarding new employees (e.g., setting up user accounts).
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Our expectations of you
Education
- Completed training in the IT field or a comparable qualification.
Qualifications
- Proficient handling of Windows clients, Office applications, and hardware.
- Basic knowledge in handling server operating systems (Windows/Linux) and their maintenance.
- Good communication skills and a customer-oriented approach.
- Reliability, teamwork skills, and a structured work approach.
- Fluent in German, both spoken and written (language skills C1), English skills are an advantage.
- Class B driver's license.
Experience
- Initial work experience in IT support is an advantage.
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What we offer
- An open and friendly corporate culture with modern leadership structures within a appreciative team.
- A social, family-friendly environment with sustainable goals.
- Attractive remuneration according to AVR tariff with company pension scheme and various special benefits such as holiday and Christmas bonuses.
- Further training and development opportunities.
- Direct co-creation of IT service processes.
- Career advancement opportunities and individual career planning.
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Job Locations
This is your employer
Caritasverband Worms e. V.
The Caritasverband Worms e.V. is committed to supporting people of all ages in Worms and the surrounding region with over 600 employees and a large network of volunteers. The organization offers a variety of services in the fields of care, social work, and integration, and is headquartered at the CaritasCentrum St. Vinzenz in Worms.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Healthcare, Social Sector
IT first-level support
- Location
- Worms
- Working Model
- Onsite
- Diversity
- Open for all genders
