Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Münster (Hessen)
- Working Model
- Onsite
Job Summary
In this role, you will handle first and second level support for customer inquiries, manage catalog and DMS systems, and oversee user access and license billing.
Job Technologies
Your role in the team
- You will take over the First- and Second-Level Support for customers, sales, and other internal departments.
- You manage the areas of catalogs, DMS systems, interfaces, and other AAG Offer Tools.
- You receive support requests via phone, ticket system, and email, and process them.
- You forward support requests to the relevant departments and service providers.
- You are responsible for setting up and managing access and accounts for new and existing customers, as well as processing cancellations.
- You assist clients with certification processes, documentation, and billing of certifications.
- You are responsible for training customers and employees in our catalog and DMS systems.
- You maintain the internal knowledge management in SharePoint.
- You perform additional internal tasks, particularly license management and billing.
This text has been machine translated. Show original
Our expectations of you
Education
- You have completed training in the commercial, technical, or IT sector or possess a comparable qualification (including career changers with relevant experience in customer service or e-commerce are welcome).
Qualifications
- You work in a service- and solution-oriented manner.
- You enjoy working with clients.
- You work independently and in a structured manner.
- You possess fluent German skills in spoken and written form.
This text has been machine translated. Show original
What we offer
- 30 days of vacation including holiday pay.
- Special leave for major life events such as weddings.
- Christmas bonus to fulfill your wishes.
- International career opportunities thanks to our global network.
- Job-relevant training opportunities.
- Company-specific collective agreement, valid for all employees.
- Sports offers with HANSEFIT and Wellpass.
- Employee discounts and corporate benefits.
- Asset-building benefits and company pension scheme.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
Alliance Automotive Service GmbH
Die Alliance Automotive Group ist der zweitgrößte Autoteilehändler Europas und gehört zur Genuine Parts Company (GPC), dem größten Kfz-Teilehändler der Welt.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Vehicle Manufacturing, Supplier, Trade
IT customer service representative
- Location
- Münster (Hessen)
- Working Model
- Onsite
- Diversity
- Open for all genders
