Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Temporary employment
- Location
- Suhl
- Working Model
- Onsite
Job Summary
In this role, you will address incidents and requests in IT support, manage printer and scanner issues, and handle user rights in Active Directory alongside on-site hardware management.
Job Technologies
Your role in the team
- You handle disturbances and requirements within the scope of First- and Second-Level Support, e.g., identifying and resolving printer issues and supporting document and barcode scanners.
- Categorization, prioritization, and forwarding of requirements to employees of other IT disciplines in the ticket system, as well as qualified support and assistance.
- User management and permission assignment in Active Directory and other systems.
- Participation in customer-related IT projects.
- Support with the decommissioning and setup of customer computers, software installation and configuration, generally overseeing IT hardware (IMAC lifecycle).
- Consulting on requirements analysis and solution development for IT deployment and on-site support for end devices.
- Support in the on-call system: 4 employees alternating for emergency readiness (to be done from home, Mon-Fri 7 am-8 pm, weekends/holidays 8 am-6 pm, very rarely on-site) - on-call duty only after comprehensive training.
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Our expectations of you
Education
- You have completed training in the IT field (e.g., IT specialist (m/f/d)) or you are a career changer (m/f/d) with practical experience in IT.
Qualifications
- An entrepreneurial mindset characterizes you, and you are a communicative team player, but you also enjoy working independently, in a structured and organized manner.
- Good knowledge of German and English, independent working style, and strong team skills.
- As an internal IT service provider at SRH, we look forward to your customer- and service-oriented mindset and actions.
- Ideally driving license: Class 3 / Class B, as you will also be supporting colleagues in the region during your working hours.
Experience
- Solid knowledge and practical experience in client- and server-side administration of Windows devices (e.g., Active Directory), ideally with knowledge and interest in modern technologies and applications such as M365 or Citrix.
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What we offer
- Permanent employment contract, 30 days of vacation, plus 2 additional days off for Christmas and New Year's Eve.
- A generous and flexible working hours framework and the possibility of remote work are standard for us.
- Informal culture at all levels - and yes, we truly mean all levels, as well as holistic onboarding and a supportive team that accompanies you on your journey.
- Respectful interaction, collaboration at eye level, and an open corporate culture with flat hierarchies are not just standard phrases for us, but a lived everyday reality.
- Do you have ideas on how to improve your area of responsibility? Then you are exactly right with us! Creativity, solution-oriented thinking, as well as room for co-creation, are not only welcomed but highly encouraged and appreciated here!
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Benefits
Health, Fitness & Fun
More net
Work-Life-Integration
Job Locations
This is your employer
SRH Holding (SdbR)
Die SRH IT Solutions GmbH ist spezialisiert auf die Informationstechnologie in den Zukunftsbranchen Bildung und Gesundheit.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.3
Engineering
3.2Culture
3.5Career Growth
3.8Workingconditions
3.0
IT First Level Support
- Location
- Suhl
- Working Model
- Onsite
- Diversity
- Open for all genders
