Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Darmstadt
- Working Model
- Onsite
Job Summary
In this role, you assist users with technical issues via chat, email, or phone, analyze and resolve IT problems, and create documentation in the ticketing system.
Your role in the team
- You assist with technical issues at the User Helpdesk and remotely.
- You communicate with users via chat, email, phone, or with the help of AI.
- You troubleshoot IT issues and carry out fault analysis and resolution.
- You have experience in the administration of Microsoft products and Windows systems.
- You create the IT documentation in the ticketing system.
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Our expectations of you
Education
- You have completed an IT-based training and have at least 3 years of professional experience in this environment (e.g., in a User Help Desk).
Qualifications
- You have communication skills across various channels (phone, email, chat, etc.).
- You have very good German and English skills.
Experience
- You have experience with phone calls - both inbound and outbound.
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Benefits
Health, Fitness & Fun
More net
Food & Drink
Work-Life-Integration
Job Locations
This is your employer
puro Personaldienstleistung GmbH
As an established recruiting agency, puro Personaldienstleistung GmbH offers comprehensive services in personnel placement and consulting to assist companies in their search for top talent.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
First Level Supporter
- Location
- Darmstadt
- Working Model
- Onsite
- Diversity
- Open for all genders
