Job
In this role, you will support our clients with ERP and POS systems, handle support tickets, analyze and resolve technical issues, and develop tailored solutions for users.
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Job technologies
Your role in the team
- Supporting and advising our customers on ERP, POS, and e-commerce systems (e.g., JTL, PlentyONE, HIOPOS)
- Handling first- and second-level support tickets (Jira or similar)
- Analysis, setup, and troubleshooting of hardware and software
- Support in implementing customized customer solutions
- Collaboration with project management, development & sales—as a link between technology & practice
- Contributing to the development of processes, documentation, and knowledge transfer within the team
Our expectations of you
Qualifications
- In-depth knowledge of ERP, POS, or e-commerce systems
- Confident use of ticketing systems (e.g., Jira, OTRS, Zendesk)
- Structured, solution-oriented mindset and genuine technical understanding
- Enjoyment in sharing knowledge and supporting junior colleagues
- Strong communication skills, team spirit, and an authentic presence
- Good command of German, both spoken and written; English is an advantage.
Experience
- Several years of experience in technical support, systems operations, or IT services
What we offer
- An environment that combines stability and dynamism—with a strong market position and exciting projects
- A highly motivated, visionary team that makes things possible where others give up
- Room to shape things: Your ideas count—in technology, structure, and processes
- Flexible working hours & in-office culture – we work together on-site, not remotely
- Modern equipment, clear communication, and genuine trust
- Professional development opportunities and long-term prospects
Topics you will work on
Job locations
About your employer
SundS ITS GmbH is an established company specializing in IT solutions for retail and gastronomy. With a wide range of services, it optimizes sales points and logistics processes for its clients.
- Established Company
- Onsite
- Internet, IT, Telecommunication
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