Job
- Level
- Experienced
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will be responsible for installing, maintaining, and troubleshooting desktop hardware and software, while efficiently assisting users with audiovisual technologies as needed.
Job Technologies
Your role in the team
- Performing installations, training, maintenance, troubleshooting, and repair of all desktop hardware/software technologies.
- Support in the setup and operation of audiovisual hardware as needed by the end user.
- Setup of appropriate hardware/software based on company policies and end-user requirements.
- Execution of activations and support for mobile devices.
- Respond to incidents within our SLA policy or promptly, with appropriate urgency, and follow up on all issues with our internal units.
- Escalation of incidents and inquiries to the appropriate support groups.
- Support for events such as infrastructure changes, software releases, BCP, etc.
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Our expectations of you
Education
- Completed technical training (e.g., IT specialist or IT technician).
Qualifications
- You are highly proficient in MS 365, Microsoft Windows, and Mac OS/iOS.
- Ability to work in a team and flexibility to support remote branches.
- A customer- and business-oriented approach characterizes you to ensure that the service offered is implemented efficiently.
- Excellent German and English skills, both written and spoken, complete your profile.
Experience
- At least 1 to 2 years of proven successful experience in a similar role.
- Experience in using case management software (e.g., ServiceNow / Cisco).
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What we offer
- Take advantage of the opportunity for mobile working, shape your working hours flexibly, and work in top-equipped offices in a central location.
- Look forward to 30 days of vacation as well as various special leave days.
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Job Locations
About Your Employer
Marsh GmbH
Marsh ist ein weltweit führender Industrieversicherungsmakler und Risikoberater. Für unsere Kunden entwickeln wir innovative branchenspezifische Lösungen und helfen ihnen so dabei, ihre Risiken erfolgreich zu managen.
Description
- Company Type
- Established Company
- Industry
- Banking, Finance, Insurance
IT Analyst - Onsite Technical Support
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
