Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Taunusstein
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will manage IT and office infrastructure, coordinate external service providers, assist with setting up new workstations, and analyze internal workflows for process optimization.
Job Technologies
Your role in the team
- This position is not a traditional IT role - it is the central interface between our employees, external service providers, and management. Those working here ensure that everything runs smoothly at RIW - both digitally and organizationally. The position is organizationally assigned to both the CEO and the COO, and you support both areas equally in operational daily business as well as in organizational and administrative tasks.
- Operational support of IT, telecommunications, and office infrastructure on-site at the Taunusstein location, in particular the setup and configuration of workstations (e.g., laptops, telephony, software), the organization and equipment of work tools, as well as ensuring smooth technical operations in daily business.
- Coordination and management of our external system house (ticket assignment, tracking, quality control).
- Coordination and supervision of maintenance and service operations carried out by external service providers on-site, including coordination with the affected employees and ensuring a smooth process with minimal disruptions during ongoing operations.
- Procurement and purchasing of hardware (laptops, monitors, peripherals, etc.) in coordination with management.
- Management and inventory of all IT equipment and licenses.
- Setup and configuration of workstations for new employees - from hardware to software.
- Ordered handover and return of devices upon employee departure.
- Maintaining an up-to-date overview of the company's entire hardware and software landscape.
- Support of our event management software as an internal interface to the supporting software house.
- Coordination of requests, error reports, and further developments in collaboration with the specialist departments.
- Master data management in the organizer software: creation and maintenance of service providers as well as recording new offers.
- Maintenance and support of our time tracking tool.
- Support of the management in evaluating, introducing, and implementing new software and digital tools.
- Analysis and optimization of internal workflows in close coordination with the specialist departments.
- Documentation of processes and system landscapes.
- Independent responsibility for and management of internal projects, particularly in the area of process and workflow optimization, in close coordination with the management.
- Creation of professional PowerPoint presentations for executive management.
- Preparation of decision templates and internal overviews.
- Creation of reports and evaluations as a basis for decision-making for the management.
This text has been machine translated. Show original
Our expectations of you
Education
- A completed apprenticeship, ideally as an IT merchant, Digitalization Management clerk, or IT sales specialist - but also a commercial apprenticeship with a strong IT affinity is welcome.
Qualifications
- Proficient in MS Office, especially PowerPoint and Excel.
- Basic technical understanding of IT landscapes, networks, workplace systems, and software (no programming skills required).
- Communication skills - You can explain technical topics clearly to non-technical colleagues.
- A structured, independent, and solution-oriented way of working.
- Willingness to serve, organizational talent, team and communication skills.
- Good command of English, both written and spoken, is an advantage.
- The willingness to leave 'well-trodden paths' in a dynamic environment and actively shape growth.
Experience
- Experience in dealing with external service providers is an advantage.
This text has been machine translated. Show original
What we offer
- A secure, permanent position in an established and reputable company.
- A pleasant, family-like working atmosphere within an open-minded team.
- The opportunity to work in our bright office spaces, surrounded by nature in Taunusstein, with ergonomic workstations and height-adjustable desks.
- Home office option two days a week (after successful onboarding), i.e., three days a week on-site.
- Flexible working hours, closing time at 3 PM on Fridays, no weekend work.
- 30 days of vacation per year to explore the world.
- An uncomplicated togetherness (e.g., no dress code) and open communication within the entire team.
- Plenty of freedom for your own ideas to help shape your future and that of our company.
- Open doors and flat hierarchies, as well as regular team events.
- You can use our comprehensive travel program with various discounts for your private vacation.
- Personal onboarding in all areas of responsibility.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
RIW Touristik GmbH
RIW Touristik GmbH, a family-run company based in Taunusstein, specializes in direct sales of group travel. Its main offerings include ocean cruises, river cruises, flight and round trips, train journeys, as well as wellness and health trips.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Hotel and Restaurant Industry, Tourism
IT & Office Manager
- Location
- Taunusstein
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
