Job
In this position, you handle 1st and 2nd level IT support requests, manage equipment logistics, and create documentation to enhance team efficiency in support processes.
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Job technologies
Your role in the team
- Handle 1st and 2nd level support requests from employees via tickets, chat, and on-site, resolving them or escalating where needed.
- Set up, configure, and hand over laptops, monitors, and accessories, including onboarding and offboarding equipment workflows.
- Support hardware logistics, including stock keeping, order tracking, and asset inventory.
- Provide day-to-day support for standard workplace applications and operating systems (Windows, macOS).
- Create and maintain clear how-to guides and documentation in Confluence.
- Assist with meeting-room and AV equipment support.
- Contribute ideas to optimize support processes and explore internal AI tools to enhance operational efficiency.
- Support local IT projects and site migrations with documentation and coordination.
Our expectations of you
Qualifications
- Enrolled student in IT, Business Informatics, Computer Science, or a related field of study.
- Solid understanding of PCs, common operating systems (Windows, macOS), and standard office software.
- Service-oriented mindset with strong problem-solving skills and a structured, reliable way of working.
- Good command of both English and German (written and spoken).
- Basic familiarity with Active Directory, device management, or ITIL principles is a plus.
Experience
- Initial experience in IT support, service desk environments, or ticketing tools (e.g., Jira, Confluence) is advantageous.
What we offer
- Flexible working hours through trust-based working hours.
- At some locations, a subsidized canteen and a variety of free drinks.
- Modern office space with very good transport connections.
- Various employee discounts for activities and products.
- Employee events such as summer and winter parties, as well as workshops.
- Numerous training and development opportunities.
- Various health offers, such as sports and health courses.
Job locations
About your employer
The Vocational Schools Potsdam of ASG offer a practice-oriented training for educators that closely integrates academic theory with professional practice. A competent team of instructors and regular collaborations with practice partners support the preparation for pedagogical roles in child and youth welfare.
- Established Company
- Onsite, Hybrid
- Education System
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