Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Unterschleißheim
- Working Model
- Onsite
Job Summary
In the 1st-level support, you are the first contact for customer inquiries and incidents, qualifying them, utilizing ITSM tools, and documenting solutions in a structured manner.
Job Technologies
Your role in the team
- In the 1st-level support of our IT service desk, you are the first point of contact for our customers and professionally handle inquiries and incident reports.
- You carefully qualify telephone incidents, work with existing solution descriptions, and find suitable solutions together with the customers.
- You reliably and completely document all processes in our ITSM tool, ensuring transparency throughout the entire process.
- For support, you will use the provided tools - including remote access - and work in this full-time position in a structured and service-oriented manner.
- Our clients appreciate your good communication skills, and your colleagues value the precise and clear documentation of your work steps.
This text has been machine translated. Show original
Our expectations of you
Education
- Completed IT training or initial practical experience in IT support / Service Desk.
Qualifications
- Proficiency in German at C1 level in speaking and writing, as well as confident phone manner.
- We are particularly impressed by your service orientation, your patience in customer interactions, and your team spirit.
Experience
- Proficient in Windows operating systems with a basic understanding of networks, Active Directory, or Microsoft 365, as well as experience in Mobile Device Management.
- Experience working with ticketing systems and a structured, process-oriented approach to work (incident- and RfS-based).
This text has been machine translated. Show original
What we offer
- With a comprehensive range of offerings from the Bechtle Academy, personalized career planning, expert and leadership programs, manufacturer certifications, and much more, you continuously develop and never stand still.
- This showcases our attractive occupational disability insurance as well as our company pension scheme with a subsidy of up to 100 percent.
- 6 weeks of free time that you can use for relaxation, leisure, travel, and putting your feet up.
- With our numerous health and sports offerings as well as ergonomic workplaces, we make an important contribution to your health.
- In your independently managed projects, you can get to know our diverse clients and gain insights into a wide range of industries.
- Depending on the position and department, we enable you to undertake (inter-)national assignments at one of our locations across Europe.
- With reserved daycare and kindergarten places, we ensure a safe and reliable accommodation for your children and contribute to the optimal reconciliation of family and work.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
More net
Food & Drink
Health, Fitness & Fun
Job Locations
This is your employer
Bechtle AG
Bechtle is a leading IT company in Europe and operates around 70 system houses in Germany, Austria and Switzerland. The e-commerce companies in 14 countries ensure reliable IT services and enable companies to fully exploit their potential
Description
- Company Size
- 50-249 Employees
- Founding year
- 1983
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Consulting, Trade, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)4.1
Engineering
4.0Workingconditions
4.5Career Growth
4.0Culture
4.2
IT Employee Support / Service Desk
- Location
- Unterschleißheim
- Working Model
- Onsite
- Diversity
- Open for all genders
