Job
- Level
- Experienced
- Location
- Leipzig
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will handle 1st and 2nd level support requests, manage the Windows client infrastructure, and oversee mobile device management while collaborating on service processes and IT projects.
Job Technologies
Your role in the team
- Support: Providing efficient 1st- and 2nd-level support for internal users remotely and on-site for hardware, software, and system inquiries.
- Incident & Service Requests: Structured processing of incidents and service requests in our central ticketing system (including clients, printers, mobile devices, Office applications, VPN, user management).
- Client infrastructure: Maintenance and support of the Windows-based client environment, including thin clients and notebooks.
- Mobile Device Management: Administration and integration of mobile devices (e.g., iPhones, iPads) including the use and maintenance of the MDM system.
- Project support: Participation in rollouts, migrations, and location-based IT projects.
- Print management: Administration of the printer landscape as well as control and coordination of repair and service processes with external partners.
- Service processes & Optimization: Contributing to the further development of service processes (e.g., ITIL-oriented workflows, automation of inquiries) as well as actively supporting process quality.
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Our expectations of you
Education
- Education & Experience: Successfully completed training (e.g., as an IT Specialist System Integration (m/f/d) / IT Electronics Technician (m/f/d)) combined with at least 3-5 years of professional experience.
Qualifications
- Knowledge: Very good Microsoft 365 skills as well as ITIL certification, additional IT training is an advantage.
- Personal competencies: Structured and solution-oriented work approach, sense of responsibility, high service orientation, strong communication and teamwork skills.
- Willingness: Occasional business trips as well as the future implementation of an on-call duty outside regular working hours (nights, weekends, and public holidays).
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What we offer
- Security: Permanent employment in a rapidly growing company with diverse development opportunities.
- Openness: Flat hierarchies and direct communication channels.
- Exciting tasks: A responsibly designed area of activity within a motivated team.
- Work-Life Balance: Flexible working hours and 30 vacation days per year.
- Remuneration: An attractive compensation system with a variable bonus component.
- Social Support: Company pension scheme as well as subsidies for childcare.
- Active & flexible on the go: subsidy for the job ticket/Deutschlandticket and Urban Sports membership as well as the option to lease a JobRad.
- Exclusive benefits: Access to our discount platform Benefits.me with many offers in the lifestyle sector.
- Team spirit: Regular employee events to foster a strong sense of community.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
Verbio Vereinigte Bioenergie Ag
Die VERBIO AG ist ein führender konzernunabhängiger Bioenergie-Produzent in Europa. Auf Basis selbst entwickelter Technologien produzieren rund 500 Mitarbeiter an mehreren Standorten innovative Biokraftstoffe, Futter- und Düngemittel sowie Biokomponenten für die Pharma-, Kosmetik- und Nahrungsmittelindustrie.
Description
- Company Size
- 1-49 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Pharmaceutical Sector, Chemical Industry, Biotech
IT Service & Support Specialist
- Location
- Leipzig
- Working Model
- Onsite
- Diversity
- Open for all genders
