Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will implement online services for laboratories, conduct product training, optimize systems, advise customers on-site, document technical processes, and ensure smooth integration into IT infrastructures.
Your role in the team
- Implementation and support: Implementation and support of our online services (Order Entry Systems / DFÜ) to ensure order processing and result transmission for our customers in the laboratory sector.
- System Integration: Conducting product training sessions as well as supporting the integration of the Order Entry system and remote transmission software into our clients' IT infrastructure.
- Optimization: Analysis of existing systems and processes to identify areas for improvement, as well as the implementation of optimization measures.
- Customer Support: Technical consulting and assistance to our clients on-site, troubleshooting issues, and customizing the system to meet individual needs.
- Training sessions and presentations: Conducting presentations, workshops, and training sessions for our clients' employees to ensure the efficient use of the systems.
- Documentation: Creation of technical documentation, training materials, and reports for clients and internal purposes.
- Installation, configuration, and maintenance of IT systems (e.g., laboratory information systems, data acquisition devices, analysis devices, profiling).
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Our expectations of you
Education
- Successfully completed training or studies in the field of healthcare, computer science, or a comparable qualification.
Qualifications
- Good knowledge in the installation and configuration of IT networks and software.
- High level of problem-solving skills, customer orientation, and communication skills.
- Willingness to travel (driver's license class B required).
- Independent and structured working style and team skills.
- Proficient in spoken and written German; English skills are an advantage.
Experience
- Experience in technical customer service, preferably in the field of laboratory or IT systems.
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What we offer
- Option for mobile working (up to 50%).
- Flexible working time models.
- Remuneration based on our in-house collective agreement.
- Special payment 13th salary.
- Compensatory time off - your extra effort is rewarded.
- 30 days of vacation.
- Professional and personal development opportunities and participation in our e-academy.
- Discounts through our Corporate Benefits.
- Offers through the pme Family Service.
- Subsidy for company pension scheme.
- Health promotion measures.
- The opportunity to significantly contribute to the development and success of amedes.
- AND: a good and collaborative working atmosphere.
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Topics that you deal with on the job
Job Locations
This is your employer
amedes Medizinische Dienstleistungen GmbH
Die amedes Gruppe bietet an über 70 Standorten in Deutschland und Belgien interdisziplinäre und medizinisch-diagnostische Dienstleistungen für Patienten, niedergelassene Ärzte und Kliniken. Unsere Spezialisten bearbeiten täglich rund 160.000 Laborproben und behandeln jährlich über 700.000 Patienten nach dem neuesten Stand von Wissenschaft und Technik.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
Technical field service for laboratory and IT systems
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
