Job
In this role, you will design central IT processes in governance, develop process documentation, conduct training sessions, and ensure compliance with regulatory requirements.
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Job technologies
Your role in the team
- Shape key IT processes in IT governance—with clear standards, consistent documentation, and effective controls.
- Process ownership: Design, management, and continuous improvement of key IT processes (e.g., incident, change, release, and test management)
- Definition of roles and standards: responsibilities, process steps, handovers/interfaces, approvals and escalation paths, as well as support for operational implementation
- Process instructions and documented rules and regulations (SfO): creation, maintenance, coordination, approval, version control, and regular review
- Ensuring compliance with banking regulations—external (e.g., MaRisk, DORA) and internal (e.g., 2nd Line of Defense policies)
- Process controls: Risk-oriented design, control objectives, responsibilities, control frequencies and evidence; coordination and effectiveness testing
- Transparency: process metrics, quality indicators, variance analyses, and reporting on quality, risks, and actions
- Optimization: Weakness analysis, defining and tracking measures together with those responsible; standardization and automation
- Collaboration and audits: Close coordination with IT operations, development, information security, risk management, and compliance; process and control evidence for internal and external audits
- Process facilitation: Consulting, workshops, communication, and training to introduce new or revised requirements
Our expectations of you
Qualifications
- In-depth knowledge of process design, documentation, and optimization, as well as role and responsibility models
- Structured, analytical, and self-directed approach to work
- Solution-oriented approach to differing interests and stakeholders (e.g., Compliance, auditors, IT infrastructure, and developers)
- Strong communication and facilitation skills; enjoys driving change together with operational teams
- Translating governance, risk, and compliance requirements into practical process guidelines
- Very good German for binding process documentation; good English for professional collaboration
Experience
- Several years of experience in IT process management, IT service management, IT governance, or the practical application of IT processes (e.g., in application development)
- Experience in a regulated environment (e.g. banking or insurance) and with agile development methodologies is an advantage.
- Knowledge of standards in the context of IT processes (e.g., ITIL) and hands-on experience with tools (e.g., ServiceNow, Jira, test automation)
- Experience with process controls, evidence, and deviations; knowledge of internal control systems is an advantage
What we offer
- With us, you’ll find a sustainable company culture, a diverse range of challenging projects, and plenty of scope to shape your work, along with flexibility.
Benefits
Food & drink
Work-Life-Integration
Topics you will work on
Job locations
About your employer
At pbb Deutsche Pfandbriefbank, we are one of the leading European specialist banks for real estate financing and public investment financing. Our customers are convinced by our strong commitment, our innovative power and our industry-specific expertise.
- Established Company
- Onsite, Hybrid
- Banking, Finance, Insurance
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