Job
In this role, you will assist customers in the fiber and broadband network areas in first-level support, set up Fritz!Boxes, aid in commissioning, and document inquiries in the service ticketing system.
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Your role in the team
- You are responsible for first-level support of customer inquiries in the field of fiber optic and broadband networks.
- You analyze and set up the Fritz!Box routers for end customers.
- You assist with the commissioning and troubleshooting of fiber optic connections.
- You document and record customer conversations in the modern service ticket system.
- You assist in ensuring compliance with Service Level Agreements (SLAs) to guarantee the quality and reliability of our service.
- You have the opportunity to qualify for 2nd Level Support after comprehensive training and accumulated experience.
Our expectations of you
Education
- You have completed vocational training with a technical background (e.g., in IT, telecommunications, or similar) or comparable professional experience and qualifications would be desirable.
Qualifications
- You possess basic knowledge of fiber optic networks as well as LAN networks.
- Additionally, experience with Fritz!Box routers is advantageous.
- You possess customer- and service-oriented thinking and acting.
- You enjoy interacting with clients and solving problems drives you.
- Career changers with technical understanding are also welcome.
What we offer
- A professional perspective with long-term development opportunities in an exciting and secure growth industry.
- A dynamic work environment and a hands-on mentality await you.
- We foster a respectful and pleasant working environment with flat hierarchies, short decision-making processes, and a casual culture.
- Regular office/team events, such as summer parties and Christmas celebrations, are simply a part of our culture.
- Opportunities for professional and personal development are identified during regular feedback discussions with your manager as part of development pathways.
- Thanks to well-planned, medium-term shift schedules, you can expect predictable working hours.
- Additionally, after onboarding and coordination within the team, you have the opportunity to work remotely up to 50% of the time.
- We provide a partial subsidy for computer glasses, including discounted rates.
- With bicycle/e-bike leasing, you not only get to the office cheaply, but you also do something good for your health and the climate.
- Additionally, you have the option to use the job ticket.
- There is also a subsidy for your company pension scheme, as well as regular offerings from our company doctor.
Benefits
Health, fitness & fun
Work-Life-Integration
Food & drink
Higher take-home pay
Job locations
About your employer
Netzkontor Nord, established in 2008, is the holding company of a cluster of enterprises that provide services to the telecommunications industry. The group follows a Buy-and-Build strategy. Netzkontor nord operates two separate business sections: Underneath its brand “netzkontor” it offers an array of services related to planning and monitoring fibre optic networks setup. Its subsidiary OpenXS takes care of network management duties based on long term contracts with fibre optics providers.
- Established Company
- Full Remote, Hybrid, Onsite
- Public Service, Unions · Handcraft, Trade · Industry, Production
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