Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Brunswick
- Working Model
- Onsite
Job Summary
In this role, you support customers with CAD and GIS software by handling technical inquiries, conducting training, and documenting solutions to optimize their usage and improve support processes.
Job Technologies
Your role in the team
- Support our clients in the successful application of CAD and GIS software solutions.
- Recording and structured processing of technical inquiries as well as the development of pragmatic solutions.
- Supporting users in the use of the software - via telephone, online, or through practical training sessions.
- Preparation and documentation of solutions in our customer portals to ensure knowledge remains accessible to everyone.
- Contributing to the continuous development of our support and service processes.
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Our expectations of you
Qualifications
- Interest in IT, software, and technical topics.
- Enjoyment in communicating with clients and finding solutions.
- A structured and solution-oriented way of working.
- Initial experience with CAD or GIS software is helpful but not mandatory.
- Good knowledge of German and willingness to communicate occasionally in English.
- Touchpoints with topics such as infrastructure, urban water management, or supply and disposal technology are a plus but not a must.
- More important than your CV to us are your curiosity, your IT affinity, and your joy in engaging with customers!
Experience
- Experience with databases (e.g., SQL, Oracle) is a plus but not a requirement.
- Experience in technical support or in the use of specialized software is a plus but not a must.
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What we offer
- At the company's headquarters in Braunschweig.
- With flexible working hours of 40 hours per week on a full-time basis.
- As soon as possible.
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Topics that you deal with on the job
Job Locations
This is your employer
Barthauer Software GmbH
For over 25 years, Barthauer Software GmbH has been developing innovative software for infrastructure management and water management. The company's main products are the database-based network information system BaSYS and the Geoobjects Design Studio GeoDS, the building block for individual information systems.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
IT support and customer consulting for CAD/GIS software
- Location
- Brunswick
- Working Model
- Onsite
- Diversity
- Open for all genders
