Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg, Berlin, Cologne
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be responsible for ensuring the smooth operation of our IT applications, handling incoming tickets, managing service providers, and deepening your knowledge of strategically important systems.
Job Technologies
Your role in the team
- Strengthen our IT team in the Facility Management sector and become the central point of contact for all issues related to our application landscape - both from the user perspective and in dealings with our service providers.
- You are responsible for the smooth operation of our IT applications: you resolve issues either independently or by directing the appropriate contacts, monitor the progress, and escalate where necessary.
- Ticket and Request Management: You receive incoming tickets and requests, review and qualify them, and ensure structured processing.
- First point of contact: You are the contact person for issues and problems with our IT applications - from failed logins to more complex disruptions.
- Troubleshooting and Control: You resolve issues independently whenever possible and know exactly which internal or external contact person is responsible otherwise.
- Service Provider Management: You manage inquiries to our SaaS providers and external service providers and keep track of the processing status.
- Follow-up and escalation: You diligently track issue resolution and escalate in a structured manner to the appropriate parties when necessary.
- Building system competence: You will develop in-depth knowledge of our strategically important IT systems and thus become an internal knowledge carrier for our system landscape.
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Our expectations of you
Qualifications
- Good technical understanding of IT systems and application landscapes.
- Proactive, solution-oriented work approach - You don't wait for problems to escalate, but actively address them.
- Structured and reliable work, even with parallel requests.
- Strong communication skills in dealing with users, departments, and external service providers.
- Preferably ITIL certification or a comparable qualification.
Experience
- Practical experience with ITSM processes in operational execution (e.g., Incident, Request, and Problem Management).
- Preferably practical, hands-on experience with AI tools and their application in everyday work.
- Experience in managing SaaS providers is preferred.
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What we offer
- A central role with a high degree of autonomy and direct influence on IT operations.
- Insight into a diverse, strategically growing system landscape.
- Short communication channels and close collaboration with product, IT, and specialist teams.
- A challenging work environment where you can actively shape the dynamic growth processes and bring in your personality.
- A performance-based salary and a permanent employment contract.
- Attractive and personalized opportunities for further training and development.
- 30 days of vacation.
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Topics You Will Work On
Job Locations
About Your Employer
Savills Immobilien Beratungs-GmbH
Savills ist eines der führenden, weltweit tätigen Immobiliendienstleistungs-Unternehmen mit Hauptsitz und Börsennotierung in London. Das Unternehmen wurde 1855 gegründet und blickt auf eine lange Geschichte mit überwältigendem Wachstum zurück. Savills setzt Trends statt ihnen zu folgen und verfügt heute über mehr als 600 Büros und Partner in Amerika, Europa, Afrika, dem asiatisch-pazifischen-Raum sowie dem Nahen Osten mit insgesamt über 39.000 Mitarbeitern.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Construction, Real Estate, Building Services
IT Operations Manager
- Location
- Hamburg, Berlin, Cologne
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
