Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Temporary employment
- Location
- Hanover
- Working Model
- Onsite
Job Summary
In this role, you will receive IT incidents and requests, conduct error analyses and resolutions, install and maintain hardware, and document IT asset data on-site at schools.
Job Technologies
Your role in the team
- Receipt, classification, and qualification of incoming IT disruptions and requests via the ITSM system.
- Conducting standardized initial analyses and troubleshooting hardware and software issues.
- On-site assignments for delivery, installation, or replacement.
- Conducting function tests and troubleshooting in the schools.
- Documentation and maintenance of IT inventory data.
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Our expectations of you
Education
- A completed vocational training of at least 3 years as an IT specialist with a focus on system integration or an equivalent qualification.
Qualifications
- The job posting is also aimed at individuals who do not possess any of the aforementioned qualifications but are fully capable of performing the duties of the position.
- Communication skills and patience when interacting with users.
- Self-organization as well as resilience.
- Willingness to move between different school locations (equipment transport).
- Possession of a Class B driver's license or willingness to obtain it within a foreseeable timeframe.
- Gender and Diversity Competence.
Experience
- In addition, we require, supplementary to the specified requirements: proven extensive professional experience (at least 5 years) in IT infrastructure with relevant practical experience as well as comprehensive knowledge of the technologies used in the area of responsibility.
- Experience and knowledge in basic IT technologies and common operating systems (Windows/macOS/iPadOS) are advantageous.
- Knowledge and experience in Mobile Device Management, ITIL, and IT Service Management systems are desirable.
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What we offer
- A varied and responsible position in the public sector.
- A secure job as well as an attractive salary.
- Home office options and flexible working time models.
- 30 days of recreational leave per calendar year for a 5-day workweek.
- Days off on December 24th and December 31st.
- Diverse training opportunities.
- An annual special payment if the collective agreement conditions are met.
- An additional company pension scheme.
- A performance bonus in individual cases.
- An attractive job ticket for public transportation.
- Work-life balance.
- Attractive sports and health offerings.
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Job Locations
About Your Employer
Landeshauptstadt Hannover
The state capital Hanover serves as the municipal self-government of the Lower Saxony state capital, employing over 11,000 staff across various departments.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions
IT Supporter First Level
- Location
- Hanover
- Working Model
- Onsite
- Diversity
- Open for all genders
