Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle incidents and service requests in first and second-level support, assist users on-site and over the phone, and contribute to the internal knowledge base and the ITIL-based ticketing system development.
Job Technologies
Your role in the team
- Process incoming incidents and service requests in first- and second-level support as a reliable point of contact.
- Classify, escalate, and perform initial fault analysis of incoming tickets in accordance with ITIL guidelines.
- Support users both via telephone and in person on site.
- Act as an important communication interface between the users and the other IT departments.
- Create knowledge articles and tutorials for the internal knowledge base.
- Actively participate in the further development of our new ITIL-based ticketing system.
- Assist future trainees at the Munich location upon request.
This text has been machine translated. Show original
Our expectations of you
Education
- A successfully completed apprenticeship as an IT specialist or a comparable technical qualification with an IT focus.
Qualifications
- Excellent knowledge in handling ticketing and remote tools as well as in the areas of ITIL, LAN, WAN, and VPN.
- Excellent knowledge of current Windows operating systems as well as PC hardware.
- Flexibility, solution-oriented thinking, and team spirit.
- A service-oriented, structured, and organized way of working.
- A confident demeanor.
- Excellent spoken and written German skills (native speaker level).
Experience
- Professional experience in a comparable position.
- Ideally, experience with Microsoft 365 and Intune.
- Experience with Citrix, ServiceNow, and Baramundi is advantageous.
This text has been machine translated. Show original
What we offer
- Meaningful work - make a real difference.
- Secure and resilient job position.
- Permanent employment with a reliable employer.
- Fair compensation according to AVR Bayern including an annual special payment (85% of the monthly salary, similar to Christmas bonus) plus a metropolitan area allowance.
- 30 + 3 days for you | 30 days of vacation + extra days off: Day of Repentance and Prayer, December 24th & 31st.
- JobRad & attractive discounts available, e.g., for car insurance.
- Subsidy for the Germany Ticket as a Job Ticket.
- Diverse opportunities for further training and professional development.
- Additional free company pension scheme.
- Supplementary health insurance with the option to upgrade to higher coverage.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
Diakonie München und Oberbayern - Innere Mission München e.V.
The Diakonie Munich and Upper Bavaria - Inner Mission Munich offers a wide range of social services with a main focus on securing livelihoods and assisting in clarifying and asserting social welfare claims. Our advisory services are open to anyone in need, regardless of age, gender, nationality, or background.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
IT Specialist IT Support / Service Desk
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
