Job
- Level
- Experienced
- Location
- Potsdam
- Working Model
- Hybrid, Onsite
- Job Field
- IT, System, Test/QA
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will design and optimize the ITSM platform Matrix42, integrate systems, administer operating systems, conduct training, and develop technical documentation for efficient usage.
Job Technologies
Your role in the team
- As part of our team, you will work on the design, implementation, and continuous optimization of our technical ITSM platform Matrix42 as well as the automation of the corresponding IT processes.
- They seamlessly integrate Matrix42 into existing IT infrastructures and systems, providing support for troubleshooting, performance optimization, and updates. This also includes the administration of the operating system, interfaces, and scripts for and within the context of the ITSM platform.
- In addition, your task includes customizing the Matrix42 platform by gathering and implementing individual requirements. You support our IT staff in troubleshooting and resolving issues related to their work with the ITSM platform. To continuously improve the effective and seamless use of the ITSM platform, you also conduct training sessions and workshops for employees.
- Additionally, you are responsible for quality assurance of the technical documentation. You develop and maintain service documentation, including instructions and manuals, and ensure that they are consistent, accurate, and up-to-date. Quality checks and audits are also part of your tasks to ensure compliance with company standards and policies.
- We work remotely and flexibly. However, business trips may occasionally be necessary at the service location/workplace. These business trips are generally planned well in advance to ensure a good work-life balance.
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Our expectations of you
Education
- Education: Completed university degree (University of Applied Sciences/Bachelor's) in Computer Science, Business Informatics, Industrial Engineering, or a comparable qualification. Alternatively, a career qualification for the higher technical service.
Qualifications
- Personality: You are characterized by an independent and service-oriented work approach, as well as a high level of motivation. Additionally, you possess strong organizational and communication skills, along with a high degree of social competence.
Experience
- Experience: You have at least 3 years of practical experience in IT and possess experience in the implementation, customization, and operation of ITSM tools and systems, in the installation, configuration, and maintenance of Matrix42 platforms, as well as in system monitoring, fault analysis during disruptions, and troubleshooting. Furthermore, you need experience in handling incidents and service requests in 2nd-level support as well as in IT project management (e.g., according to PRINCE, SCRUM, PMI, or V-Model).
- Know-how: We assume experience in working with or managing external service providers. You possess knowledge of implementing security measures for IT systems as well as in the development, maintenance, and quality assurance of technical documentation. Certifications in ITIL or CobIT, as well as Matrix42 certifications or similar, are advantageous but not mandatory. Furthermore, you have knowledge of IT law, IT compliance, data protection, and information security, as well as technical English.
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What we offer
- An interesting and varied role with all the benefits of a large public employer
- Work-life balance in working hours arrangement
- Mobile working including equipment for mobile work
- Annual special payment in accordance with applicable collective agreement provisions
- 30 days of vacation
- Company pension scheme
- Career development opportunities as well as extensive training programs
- Courses on health promotion and preventive measures
- Free parking facilities
- Conveniently Located
- Subsidy for the DeutschlandJobticket (DJT)
- Option to rent an apartment from the federal housing assistance stock
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Benefits
Higher Take-Home Pay
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
Bundesanstalt für Immobilienaufgaben
Boasting a property portfolio encompassing an area of around 468,000 hectares and approximately 36,000 dwellings nationwide, the Federal Agency for Real Estate Tasks (BImA) stands as one of Germany's largest real estate owners.
Description
- Founding Year
- 2005
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions, Construction, Real Estate, Building Services
Expert IT product support ITSM
- Location
- Potsdam
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
