Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Röthenbach an der Pegnitz
- Working Model
- Onsite
Job Summary
In this role, you manage IT Service Management applications, optimize processes, create reports and dashboards, analyze data for improvement actions, and support users by providing targeted training during issues.
Your role in the team
- You manage our IT Service Management applications comprehensively - from configuration to further development - and ensure their stable operation.
- In close coordination with ITSM process owners and IT teams, you implement requirements and continuously optimize IT service processes.
- You create reports and dashboards for process monitoring, analyze data, and derive targeted improvement measures from them.
- You share your expertise through training sessions and user support, and assist with issues as a competent point of contact.
- You diligently maintain documentation of applications and processes, ensuring a structured knowledge transfer.
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Our expectations of you
Education
- You have completed an IT training or a comparable qualification with professional experience in the ITSM environment.
Qualifications
- Knowledge in system administration, databases, and scripting, as well as technical understanding, are also part of your skill set.
- You analyze complex relationships quickly and develop solution-oriented approaches.
- Team spirit, communication skills, and a structured way of working characterize you.
Experience
- You have experience in administering ITSM tools, ideally with Serviceware Processes or USU Asset Management.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Food & Drink
Job Locations
This is your employer
Diehl Stiftung & Co. KG
Diehl Controls is a global leader in the household appliances and HVAC/R industry. We offer top-notch solutions and innovative products, covering everything from development to industrialization and high-tech production.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
ITSM Expert / ITSM System Administrator
- Location
- Röthenbach an der Pegnitz
- Working Model
- Onsite
- Diversity
- Open for all genders
