Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle incoming support requests, perform troubleshooting, provide remote assistance, and manage Windows clients and networking technologies ensuring efficient IT service delivery.
Job Technologies
Your role in the team
- For our Hamburg headquarters, we are immediately seeking an additional team member in the IT sector for 1st and 2nd level support, focusing on customer consulting and service delivery in our IT hotline.
- Acceptance and qualification of fault reports via telephone, email, and ticket system.
- Independent analysis, troubleshooting, and remote support for more complex inquiries.
- Installation, configuration, and maintenance of Windows clients, notebooks, printers, and mobile devices.
- Creation and management of users, groups, and permissions in Active Directory, Microsoft 365, and Exchange Online.
- Basic diagnostics for network issues (DNS, DHCP, firewall, VPN) and support for Windows servers and virtualization (Hyper-V, VMware).
- Comprehensible ticket documentation, maintenance of internal guides, and contribution to the knowledge database.
- Escalation of complex issues to 3rd Level or external partners.
- Friendly, clear communication with our business clients - by phone, email, or in person.
- Contributing to IT projects, further development of support processes.
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Our expectations of you
Education
- Completed IT training, e.g., Fachinformatiker for System Integration or a comparable qualification.
Qualifications
- Proficient handling of Windows 10/11, Windows Server, Microsoft 365, Active Directory, Exchange Online, and common ITSM/ticketing systems.
- Basic knowledge of network technologies (TCP/IP, DHCP, DNS, VPN, firewall concepts).
- Customer-oriented thinking, team spirit, and a structured way of working.
- Excellent communication skills in German (C1), English proficiency is desirable.
- Class B driver's license advantageous (for occasional external assignments).
Experience
- Experience in IT support, ideally in a system house or managed service environment.
- Initial experience with virtualization (Hyper-V, VMware) and backup solutions (Veeam) is desirable.
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What we offer
- Our work atmosphere and communication are characterized by a very friendly environment; we place great importance on collegial interaction and having fun at work.
- We have short decision-making processes with a strong focus on customer satisfaction and the shared success of the company.
- We deliberately avoid nested hierarchies; our team is given the maximum possible freedom to work flexibly, purposefully, and individually.
- Look forward to a secure, agile workplace in a steadily expanding company.
- A friendly and positive working environment characterized by a high level of competence and personal responsibility within a dynamic team.
- An attractive salary package, optional full-time or part-time, 30 days of vacation.
- Our employees receive a supplementary company health insurance with an accessible net value of currently €600 per year (after the probation period).
- Intensive onboarding, opportunities for further training.
- Modern and friendly office spaces, free beverages, flexible working.
- Team events and company celebrations.
- The opportunity to grow with us as a company and to further expand the Hamburg location.
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Job Locations
This is your employer
hkp Deutschland GmbH
Die hkp/// group ist eine partnergeführte, internationale Unternehmensberatung mit 100 Mitarbeitern in Amsterdam, Dordrecht und Frankfurt. Als transformationserfahrene Berater sind wir anerkannter Innovationsführer in HR und beraten große und mittlere international tätige Unternehmen bis hin zu Start-ups in den Themen Vergütung, Performance & Talent Management sowie HR Strategy & Transformation.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Consulting
IT 1st and 2nd level support
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
