Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Kempten (Allgäu)
- Working Model
- Onsite
Job Summary
In this role, you provide local and remote desktop support, handle incoming inquiries, and document troubleshooting steps in a ticketing system to resolve hardware and software issues.
Job Technologies
Your role in the team
- Provide day-to-day local/remote desktop support
- Handle inbound calls and answer questions
- Troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.
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Our expectations of you
Qualifications
- Good knowledge of Windows, macOS, mobile operating systems, and Microsoft 365.
- Knowledge in handling ITSM tools as well as ITIL processes (Incident, Request, and Change Management).
- Basic knowledge of IT security, GDPR, and compliance requirements.
- Strong service and customer orientation as well as a structured way of working.
- Good spoken and written proficiency in German and English.
Experience
- At least 18 months of professional experience in IT Field Services or End User Computing (EUC).
- Experience with endpoint management solutions such as Microsoft Intune and SCCM.
- Experience in multi-site and enterprise environments.
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What we offer
- Onboarding Program
- Buddy Program
- International atmosphere
- Internal opportunities for advancement
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Benefits
Higher Take-Home Pay
Work-Life-Integration
Health, Fitness & Fun
Job Locations
About Your Employer
Hemmersbach
Salzburg
At Hemmersbach, we are experts in providing cross-country infrastructure services to the IT industry. With 34 offices and the Hemmersbach Authorized Partner (HAP) Network, we offer our services worldwide in over 190 countries.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
2nd Level Technician - Onsite Technician
- Location
- Kempten (Allgäu)
- Working Model
- Onsite
- Diversity
- Open for all genders
